Din Offentlige Transport (DOT) is a collaboration between the Danish public transport companies DSB, Copenhagen Metro & Movia.

DOT was faced with challenges of low customer satisfaction, inflexible and obsolete digital channels, and new ticketing rules being introduced with a new metro line opening. Both of DOT’s existing apps lacked usability, and their out-of-date architectures made incremental improvements difficult to achieve. Netcompany developed a new app that handles both single-fare tickets and commuter cards, replacing the two existing apps altogether.

The app includes full route planning, allowing customers to select journeys based on time and price. Additionally, the commerce backends handle payments, pricing, receipts and refunds, making it easy for customers to manage their commuter cards and tickets — all in one place.

Netcompany’s solution also handles ticket validation and back-office processes related to communication, refunds and fraud detection.

For DOT, the new solution means significant cost savings, more efficient ticket validation and strengthened fraud detection. What’s more, due to the app’s quick adoption and low operational costs, it’s earned DOT increased income too.