The problem 

For more than twenty years, Danish citizens have enjoyed access to digital mail. For about as long, the concept behind the mailbox remained the same. 

In 2022, however, we introduced mit.dk, a digital mailbox encouraging recipients to act on information. 

»The core idea behind mit.dk was to create a next-generation mailbox. In the old world of digital mail, if you received a document from a company or a branch of the public sector, there would be no easy way to act on it«, says Thomas Demant, partner at Netcompany. 

»Previously, if you e.g. received a fine, you had to log into one mailbox to read it, then use another platform to pay it, often dealing with cumbersome multi-digit payment lines. With mit.dk, you can instantly pay or contact the issuer in one place«. 

The solution 

Launched in 2022, mit.dk provides citizens with a secure digital gateway for critical communications. Users can quickly respond to messages from public institutions and private companies, pay bills, review payments, update personal information across multiple services, and digitally sign documents with legal authority. 

This streamlined approach removes the hassle of managing multiple platforms. Citizens can securely consent to store essential details within mit.dk, simplifying repeated interactions and seamlessly sharing necessary information with trusted third parties. 

»Imagine buying an apartment and exchanging documents with your agent, lawyer, and bank. Instead of chasing emails, just tap a button in mit.dk to access all your documents instantly. Since everyone uses the same system, the transaction becomes smooth and hassle-free,« says Thomas Demant. 

This unified platform also proved invaluable when energy prices surged in 2022, and the Danish government introduced bill deferral programs. Rather than having each energy provider develop its own solution, suppliers like Norlys simply redirected customers from their customer universe to mit.dk. With just a few clicks, customers completed the mit.dk onboarding flow and consented to defer their payments. In this way, mit.dk performs like a data hub, seamlessly connecting energy suppliers, Danish citizens, and companies in one digital mailbox. This all-in-one, secure process saves time and reduces complexity for everyone involved 

Beyond helping citizens, mit.dk also significantly enhances business operations by automating processes and reducing costs through seamless integration with existing IT system landscapes. 

The 2026 introduction of the EUDI Wallet further expands mit.dk’s capabilities. For instance, integration with Denmark’s national health portal, sundhed.dk, facilitates seamless cross-border prescription management. With this development, mit.dk is set to become a central, secure communication hub connecting users and partners across the EU. 

Results 

Since its launch, mit.dk has rapidly grown in popularity.  As of January 2025, over 3.2 million Danish citizens and several hundred businesses use the platform. Through strategic collaborations with companies in key sectors such as healthcare, financial services, environmental sustainability, and energy, mit.dk has demonstrated its versatility and pivotal role in connecting Danish citizens with a variety of industries. 

»We’ve heard from several companies that they’re experiencing positive results. The insurance company PensionDanmark have cut their spending on digital mail by 80% after implementing the solution. In addition, mit.dk makes it easier for citizens to stay in touch with companies and the public sector and act on important digital mail«, Thomas Demant says. 

Looking ahead, our focus remains on continuously enhancing mit.dk and extending its innovative digital solutions to a broader European audience through the EUDI Wallet.