ServiceNow Support Engineer

Are you ready to shape the future technological landscape in Europe?

We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/

Are you ready to discover the role of a ServiceNow Support Engineer in Netcompany?

As a ServiceNow Support Engineer, you will:

• Provide end-to-end support and maintenance for the ServiceNow HAM module
• Identify and resolve technical bugs, integration errors and troubleshoot
• Bridge the gap between business needs and technical execution
• Monitor and audit the Asset-CI synchronization to ensure the CMDB remains accurate and reliable.
• Recommend and implement minor enhancements to HAM dashboards, reports, and stockroom triggers.
• Create user documentation, training materials, and knowledge base articles

What would make you a fit for the role:

• ​​​​​​Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field, with a minimum of 5 years of relevant professional experience.
• Excellent command of English and French, both written and spoken
• ITIL Foundation certification with solid knowledge and practical experience of ITIL processes and service management practices.
• ServiceNow Certified System Administrator (CSA) certification is required.
• Proven experience with ServiceNow ITSM and Hardware Asset Management (HAM) solutions.
• Hands-on experience supporting or implementing the ServiceNow HAM Professional module.
• Strong understanding of ServiceNow fundamentals, including UI Actions, Business Rules, Client Scripts, and platform configuration.
• Familiarity with hardware discovery and asset management tools, including their integration with the ServiceNow environment.

What could be an asset: 

• ServiceNow Certified Implementation Specialist – Hardware Asset Management (CIS-HAM) certification is highly desirable.
• Strong knowledge of ServiceNow products and modules, including ITSM, CSM, HRSD, and SPM; related certifications are considered an asset.
• Completion of ServiceNow training in scripting, application development, and platform customization.
• Experience working with web services and integrations using REST, SOAP, and XML technologies.

Being a part of the Netcompany team, you will be provided with: 

• Opportunity to work in a modern environment & in a hybrid working model
• Seamless onboarding experience and a buddy to support you on your first steps
• Competitive compensation & benefits package
• Health and life insurance program
• Meal allowance 
• Well-being activities (on premises)
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

By joining Netcompany Belgium, you will be an integral part of a distinguished team of 600+ tech enthusiasts working for international projects, primarily within the European Institutions market, with a unique opportunity to shape the future of digital services in an environment that values ideas and fosters growth.

#LI-CF1 #LI-CF 

Please upload your CV in English via the Apply button. All applications will be treated as strictly confidential.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.

In the following link you may find our CV Submission privacy notice: https://netcompany.com/cv-submission-privacy-notice/