Our ERMIS family of Customs Solutions is a dedicated, self-contained, reusable, and integrated Customs solutions platform with continuously evolving capabilities designed to be the Customs Operations Management System of choice for Customs Administrations.
Europe's Leading Customs Platform
Globalisation has increased connectivity and open collaboration between countries. As a result, the role of Customs has shifted from mere revenue collection to trade facilitation and more recently, safety and security orientation. Inevitably, this brought up rapid changes of the business and IT environments which in turn raised new challenges: high volumes of international trade, new business models, increasing fraud patterns and security threats.
ERMIS comes to effectively address those challenges, and go far beyond, empowering Customs Agencies to take advantage of the opportunities of this modern ecosystem and be ahead of the curve in facilitating global trade.
ERMIS is robust, reliable, and future proof
Compliant by design
ERMIS adheres to international customs regulations and standardizations, including the World Customs Organisation (WCO), Harmonised System (HS), and the SAFE Framework of Standards, as well as the European Union’s Union Customs Code (UCC) and EUCDM data model. Our team ensures continuous compliance through regular updates and alignment with the EU Multi Annual Strategic Plan.
ERMIS offers exceptional customizability and flexibility, covering every Customs Agency’s needs. Its technology stack supports modular UI development, intuitive business rule management, and a stable back-end framework. This allows extensive configuration without affecting core functionality.
Seamless System Integration
ERMIS ensures interoperability with national systems through well-documented APIs and custom adapter components. These adapters facilitate data mapping and message validation, integrating ERMIS efficiently into existing Customs Declaration Management solutions.
Orchestrating Customs Procedures
At the core of ERMIS is its Customs Workflow Management (CWM) component, balancing customs control with trade facilitation. It automates customs declarations and manages compliance for all customs formalities, including Import, Export, Transit, Warehousing, and Excise.
Technologically Advanced and Future-Oriented
ERMIS uses advanced, open-source technology for flexibility and to avoid vendor lock-in. Its modular architecture promotes scalability and easy integration of new processes. Designed for centralized hosting, ERMIS supports both on-premises and cloud infrastructure.
Ensuring Data Integrity and Security
ERMIS prioritizes data integrity and security in handling sensitive customs information. It employs secure-by-design principles, advanced cryptographic techniques, and rigorous data protection measures, including GDPR compliance, to safeguard data against threats.
ERMIS process management
ERMIS is an advanced system consisting of shared microservices designed to efficiently manage all aspects of Customs formalities throughout a declaration’s life cycle, including submission, validation, risk assessment, control, and clearance. It integrates shared assets for data interfacing and platform customization. Key functionalities of ERMIS include handling major importation areas (such as Free Circulation, Special Procedures, e-Commerce), facilitating export procedures (including export declarations, Special Procedures, Exit/Indirect Exit), managing Preclearance for Pre-Arrival and Pre-Departure formalities, processing consignments under the Transit regime (compatible with EU NCTS, ASEAN ACTS, and other transit systems), and overseeing the Excise regime for tracking excisable goods. This comprehensive system aids Customs Officers in various tasks, including approval, supervision, and completion of import and export processes, duty assessment, and compliance with regional and national regulations.
ERMIS Reference Data & Party Management
ERMIS acknowledges the importance of maintaining user information and exchanged data secure and intact while facilitating the access and flow of information in the most effective way possible. ERMIS Party Management is a robust built-in mechanism that handles all business authorizations for ERMIS components. It acts as a central registry of the users and other parties that interact with ERMIS and holds all relations and authorizations between them. In conjunction with open-source tools, this component orchestrates the Access Management functionalities, ensuring security and confidentiality of information.
ERMIS Reference Data implements the functionality and services related to Reference Data and Customs Authorities Management. The objective of this component is to provide query services to other components through a centralised repository of a specified set of defined code lists. It provides management services allowing the addition of new codes, the editing of existing codes, and the editing of validity period applicable to each code – deletion services are intentionally not provided to preserve data integrity.
ERMIS Information Portal
In this ever-evolving digital landscape and the continuously growing business needs of the Customs Domain, it is crucial to always remain current and stay up to date. With ERMIS, regardless of the purchased licenses/bundles, you get access to the ERMIS Information Portal, containing BPMN flows, Business Rules and interfaces, the Architecture Documentation, API libraries, and the User and Administration Manuals. In addition, access is also granted to our 3rd level support service desk, for submitting tickets in relation to the product’s behaviour and for requesting changes and suggested improvements. Change Requests issued by the governing authorities are incorporated in the new releases of the product and access to the change request adaptation pipeline is also included in the deliverables.
The increased volumes of international trade have inevitably introduced new and elaborate Illicit trading methods. ERMIS can help you stay ahead of these trends and prevent fraud and revenue loss with a variety of tools. Automated processes for Customs Decisions can direct the flow of declarations to document or physical controls. These processes are based on business rules that can be easily configured to a high degree, adjusting ERMIS behavior to fit the current trends and needs. Manual intervention is foreseen in cases where mere automation is not sufficient – and again, these cases can be adjusted to be as sensitive as required. ERMIS will seamlessly interface with any existing Risk Management system to obtain information on Risk profiles and empower its decision-making capabilities – or by selecting ERMIS Compliance supporting component, Risk Management will remain an ERMIS affair.
ERMIS Compliance offers a comprehensive risk analysis capability which can be configured to address a variety of different customs needs – both real-time (TRA – Transactional based Risk Analysis) and batch-oriented (BRA – Behavioral based Risk Analysis) – such as trader accreditation, clearance, pre-clearance and anti-smuggling, post-clearance audit case selection, passenger screening, generation of business intelligence information and more.
ERMIS Tariff and Financial Management
ERMIS is more than just a tool for declaration management and process orchestration. It integrates additional functionalities into its core, including financial and Business Intelligence (BI) capabilities, and continuously updates with new features to comply with current legislation. Optional bundles can enhance its functionality further.
ERMIS Tariff offers advanced features for modern customs systems, like duty calculation, quota management, and valuation. It includes anti-dumping measures, tariff quotas, goods nomenclature, and national measures, with the ability to import TARIC information and integrate additional member state-specific measures.
The ERMIS Financial Management component supports customs business in accounting and revenue collection, handling payments, refunds, and guarantee management.
At its core, ERMIS leverages intelligent analytics and Machine Learning models for BI and statistics, vital for data-driven customs administrations. This enables efficient information collection, transformation, and visualization, enhancing decision-making in customs operations.
ERMIS Trader Portal
ERMIS approaches the Customs domain in a unique, holistic way: Manual and paper-based customs formalities are all supported via digital workflows and automated processes. However, ERMIS does not stop at workflow automation, electronic data entry and validation, or digital document management; Out of the box comes mobile accessibility, collaboration tools to enhance communication and coordination between users, and most importantly seamless integration with external systems that facilitates the end-to-end interoperability with peripheral environments. This includes National Administration Systems, or systems that live in a Regional or International domain, and of course the external domain that encompasses the wider Trade Community.
ERMIS Trader Portal is the optional component that serves as the unique access point for a Trader or External user that wishes to interact with National Authorities for the purpose of submitting requests for authorisation to bring goods in, out of, or through the country, or perform any other transactions related to the handling and authorised movement of consignments. In order to include more stakeholders regarding customs procedures, ERMIS trader portal, being scalable and extensible by design, can be incorporated into a full-blown Single Window engine which can be configured and/or augmented with extensions, according to the customer needs.
Eight European Customs Agencies
A Single Platform for Customs Modernisation and Legislation Alignment
Netcompany-Intrasoft’s ERMIS platform has played a crucial role in implementing IT systems for various customs procedures in Denmark, Sweden, Norway, UK, Austria, Netherlands, Ukraine, and Hungary, designed to serve 570,000 businesses and 163,000,000 citizens across Europe.