Case
Case
From energising homes to connecting people, the breadth of Norlys’ services could easily overwhelm. Yet, across four key projects, we have simplified this complexity—crafting seamless digital experiences that reshape how employees and customers interact.
The Danish electricity market was liberalised in 1999, forcing energy companies to compete. This sparked a wave of mergers in Denmark and across the EU, as companies sought to expand beyond electricity distribution.
Norlys is the result of 47 such mergers, offering everything from energy and charging stations to internet, TV, and mobile services.
With 4,600 employees and 3.5 million customer relationships, Norlys has faced a myriad of challenges: a fragmented system landscape for managing 700,000 customer relationships across different platforms; disconnected processes in their e-mobility division, limiting their ability to scale; and legacy systems that left service technicians without crucial task management tools.
Their goal was simple: unify their systems, automate key processes, and prepare for significant growth – particularly in the fast-expanding market for electric vehicle (EV) charging stations.
As Brian Gøtzsche, Senior Director of eMobility at Norlys, puts it:
»Automated processes are essential for scaling our eMobility business. Manual processes limit us and make us vulnerable.«
Norlys needed a trusted transformation partner to handle this complexity across telecom and energy.
The Danish electricity market was liberalised in 1999, forcing energy companies to compete. This sparked a wave of mergers in Denmark and across the EU, as companies sought to expand beyond electricity distribution.
Norlys is the result of 47 such mergers, offering everything from energy and charging stations to internet, TV, and mobile services.
With 4,600 employees and 3.5 million customer relationships, Norlys has faced a myriad of challenges: a fragmented system landscape for managing 700,000 customer relationships across different platforms; disconnected processes in their e-mobility division, limiting their ability to scale; and legacy systems that left service technicians without crucial task management tools.
Their goal was simple: unify their systems, automate key processes, and prepare for significant growth – particularly in the fast-expanding market for electric vehicle (EV) charging stations.
As Brian Gøtzsche, Senior Director of eMobility at Norlys, puts it:
»Automated processes are essential for scaling our eMobility business. Manual processes limit us and make us vulnerable.«
Norlys needed a trusted transformation partner to handle this complexity across telecom and energy.
Partner, Netcompany
Three-month delivery
We delivered a solution for Norlys’ technicians in three months. Now, they use an app to view and report task status, receive route guidance, and streamline their workflows. Meanwhile, the back-office team uses a fully automated planning engine that optimises schedules. »The speed of delivery was unheard of at Norlys—we went live in just three months.« — Simon Jespersen, Project Lead and principal at Netcompany.
90% automation
We replaced their existing order management platform and automated over 90% of material orders, helping Norlys keep up with growing demand for EV charging stations. »The system has transformed Norlys’ ability to handle new orders and will soon streamline the return process too« — Rasmus Robert Hyldahl, Manager, Netcompany
98% migrated
We unified 450,000 customers onto a single platform, completed on time and budget in the first quarter of 2025. »Netcompany is helping us unify the systems across our purchased internet divisions—a complex but critical process.« — Jess Bech, VP at Norlys
100% of customer service and sales
We built a robust CRM platform that handles all customer service and sales for Norlys’ energy business. It integrates seamlessly with FSM, so when a customer cancels, data is transferred across systems and the necessary actions are triggered automatically.
Three-month delivery
We delivered a solution for Norlys’ technicians in three months. Now, they use an app to view and report task status, receive route guidance, and streamline their workflows. Meanwhile, the back-office team uses a fully automated planning engine that optimises schedules. »The speed of delivery was unheard of at Norlys—we went live in just three months.« — Simon Jespersen, Project Lead and principal at Netcompany.
90% automation
We replaced their existing order management platform and automated over 90% of material orders, helping Norlys keep up with growing demand for EV charging stations. »The system has transformed Norlys’ ability to handle new orders and will soon streamline the return process too« — Rasmus Robert Hyldahl, Manager, Netcompany
98% migrated
We unified 450,000 customers onto a single platform, completed on time and budget in the first quarter of 2025. »Netcompany is helping us unify the systems across our purchased internet divisions—a complex but critical process.« — Jess Bech, VP at Norlys
100% of customer service and sales
We built a robust CRM platform that handles all customer service and sales for Norlys’ energy business. It integrates seamlessly with FSM, so when a customer cancels, data is transferred across systems and the necessary actions are triggered automatically.
Norlys is closer than ever to achieving their vision of a digital, green Denmark. And they’re not stopping there.
Norlys’ next goal is to consolidate their position in the telecom and energy markets over the next four years, aiming to export Denmark’s integrated energy expertise to the rest of the world – and they’ll continue with us as a partner.
Jess Bech, VP of Customer Service, Operations, and Digitalisation, Norlys
Norlys is closer than ever to achieving their vision of a digital, green Denmark. And they’re not stopping there.
Norlys’ next goal is to consolidate their position in the telecom and energy markets over the next four years, aiming to export Denmark’s integrated energy expertise to the rest of the world – and they’ll continue with us as a partner.
Jess Bech, VP of Customer Service, Operations, and Digitalisation, Norlys
See how a partnership with Netcompany can benefit your organisation.
See how a partnership with Netcompany can benefit your organisation.
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