IT Onboarding Manager

Are you ready to shape the future technological landscape in Europe?
We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/ 

Are you ready to discover the role of a IT Onboarding Manager in Netcompany?

As an IT Onboarding Manager you will:

• Lead customer relationship management initiatives to drive the successful adoption of digital and IT solutions across diverse stakeholder groups.
• Develop and maintain stakeholder maps and onboarding frameworks to ensure tailored engagement and effective implementation.
• Design, monitor, and report on adoption dashboards, KPIs, and progress metrics to track onboarding performance and outcomes.
• Oversee the end-to-end onboarding journey for multiple stakeholder types, ensuring a smooth transition from awareness to full digital adoption.
• Proactively identify stakeholder needs and required services, resolving issues and complaints quickly to maintain high satisfaction levels.
• Develop and execute communication strategies that translate onboarding objectives into actionable plans, increasing engagement and measurable adoption results.
• Support the success of IT projects and digital initiatives by keeping stakeholders informed, aligned, and confident in using new solutions.
• Prepare and deliver structured reports to relevant governance bodies, providing insights, risks, and recommendations to optimize onboarding effectiveness.

What would make you a fit for the role:

• University degree in Computer Science, Information Technology, or a related field.
• Fluency in English, with working knowledge of French and Spanish (C1) considered assets.
• Strong experience in Customer Relationship Management (CRM) and stakeholder engagement.
• Proven ability to build and manage adoption dashboards and performance reports.
• Experience analysing customer segments and resolving product-related pain points.
• Hands-on experience with Atlassian tools (Confluence, Jira) and Microsoft Office (especially PowerPoint).
• Solid understanding of the IT domain and digital transformation initiatives.
• Experience with web services and integrated systems, primarily XML-based.
• Experience in onboarding stakeholders for interconnected web services is desirable.

Being a part of the Netcompany team, you will be provided with:  

• Opportunity to work in a modern environment. 
• Competitive compensation & benefits package 
• Hospitalization plan 
• Hybrid working model
• Meal allowance 
• Mobility budget or commuting allowance (if applicable)
• Well-being activities (on premises) 
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings) 
• Personalized development plan for targeted career growth 

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

By joining Netcompany Belgium, you will be an integral part of a distinguished team of 600+ tech enthusiasts working for international projects, primarily within the European Institutions market, with a unique opportunity to shape the future of digital services in an environment that values ideas and fosters growth.

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Please upload your CV in English via the Apply button. All applications will be treated as strictly confidential.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.

In the following link you may find our CV Submission privacy notice: https://netcompany.com/cv-submission-privacy-notice/