Service Management Specialist

Netcompany is one of the fastest growing technology companies in the UK, recognised for disrupting the marketplace and helping to transform the IT sector. We deliver IT Transformation and Delivery services to some of the most well-known organisations in the UK and can count 18% of the FTSE 100 as clients, delivering services across several different sectors.

Netcompany have ambitious growth plans for the next few years and will continue to win and deliver multi-million-pound projects, offering a fantastic opportunity for all members of staff to grow with us and carve out a challenging, successful and rewarding career

The Service Management Specialist is a hands‑on, adaptable member of the SIAM Service Management team, providing broad operational support across multiple ITIL practices. This role is perfect for someone who enjoys variety, learns quickly, and can step into different capability areas as priorities shift. Rather than owning a single process, the Specialist contributes wherever support is needed — helping to maintain service stability, improve operational consistency, and strengthen collaboration across teams and suppliers. It's a practical, delivery‑focused role ideal for someone who wants to “get things done" across the full-service management landscape. 

Key Responsibilities

• Provide hands‑on support across a range of ITIL practices based on operational demand.
• Step into different capability areas (e.g Incident, Request, Problem, Change, Reporting, CI) to provide short‑term reinforcement during peaks, backlogs, or service challenges.
• Adapt quickly to new processes, tools, and stakeholder groups as priorities evolve.
• Assist with day‑to‑day service management activities to support stable, well‑governed operations.
• Participate in the Major Incident on-call rota, providing out-of-hours support to coordinate service restoration when required.
• Maintain accurate records, documentation, and process artefacts across supported practices.
• Help ensure consistent application of service management standards, procedures, and governance models across a multi-supplier landscape.
• Produce clear service reports, dashboards, and performance insights to support decision‑making.
• Analyse service data to highlight trends, risks, and improvement opportunities.
• Identify improvement opportunities through data, feedback, and operational insight.
• Support the delivery and embedding of improvement initiatives across teams and suppliers.
• Promote a culture of service excellence and continuous improvement.
• Build effective working relationships with internal teams, third-party suppliers, and service owners.
• Communicate clearly and confidently to ensure expectations and outcomes are well understood.
• Support governance forums and workshops by preparing materials, tracking actions, and facilitating clear communication to drive alignment and decision‑making.

• ITIL 4 Foundation certification (essential).
• Awareness of the full ITIL practice landscape, with experience working in an ITIL‑aligned or SIAM‑based environment.
• Exposure to multiple service management processes, ideally through hands‑on operational roles.
• Proficiency with ITSM tools such as ServiceNow, including basic reporting or dashboard creation.
• Additional ITIL 4 Specialist certifications are beneficial but not required.

Netcompany Academy

Through our Netcompany Academy, we offer a diverse range of courses, seminars and certifications carefully curated to support your development. As you advance in your career, the Academy tailors its offerings to enhance your managerial skills, deepen your understanding of methodologies, hone your leadership abilities, and fine-tune your strategic acumen. 

As you progress through the content, you’ll naturally take on more responsibility and network with your peers.

Essentials

• Must be willing to do UK based travel for projects.
• Must have the right to work in the UK
• Must be able to attain a UK Security Clearance

Benefits include

• 25 days’ holiday
• Private Medical Health care via Vitality
• Pension contribution, Life Assurance
• Professional certifications supported as part of learning and development.
• A range of retail discounts to enhance your lifestyle, encompassing restaurants, supermarkets, travel, leisure activities and health and well-being services.
• Access to our Employee Resource Groups, our groups represent diverse backgrounds and provide a platform for colleagues to connect, learn, and support one another.

Company information

Join Netcompany, where we proudly hold the 5th position on the esteemed UK Top 50 Best Places to Work in the Glassdoor Employees’ Choice Awards for 2024.

At Netcompany, we pride ourselves on our entrepreneurial spirit and our capacity for doing things differently. Our culture is built on fostering low bureaucracy, emphasizing high agility and promoting flexibility, enabling everyone to contribute their best.

Our journey began in the UK with the acquisition of Hunter Macdonald in 2017. As one of Northern Europe's most accomplished IT companies, we have expanded our headcount globally to 7400+ employees and have offices in UK, Denmark, Norway, Poland, Holland and Vietnam.

Netcompany is committed to providing an inclusive and barrier-free recruitment process for anyone wishing to apply for a job with us.  We operate a Disability Confident Interview Scheme which means that we offer guaranteed interviews to all applicants with a disability who meet the minimum criteria for a role. Applicants are asked to opt in, so please let us know if you wish your application to be considered under this scheme.

If you need any reasonable adjustments or extra support during the recruitment process, please contact us at reasonableadjustments@netcompany.com.

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