Service Desk Operator

Are you ready to shape the future technological landscape in Europe?
We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/ 

Are you ready to discover the role of a Service Desk Operator at Netcompany?

As a Service Desk Operator, you will:

• Provide first-line support for unified communications infrastructure, including IP telephony, video conferencing, TV over IP, and network connectivity.
• Monitor and manage service requests using ServiceNow or similar ITSM tools.
• Troubleshoot software applications and communication services for end-users.
• Coordinate with internal teams and external vendors to resolve incidents efficiently.
• Maintain accurate records of requests, incidents, and resolutions.
• Guide users on best practices for using communication tools.
• Escalate complex issues while ensuring a seamless user experience.
• Contribute to service improvements by reporting recurring issues and suggesting enhancements. 

What would make you a fit for the role:

• Minimum 2 years of experience in IT service or support roles.
• Familiarity with unified communications services, including IP telephony, video conferencing, and network applications.
• Proficiency with software applications, knowledge of ServiceNow is a plus.
• Being customer-focused with strong problem-solving skills.
• Ability to work independently and collaboratively within a team.
• Fluency in English and French, both written and spoken.

Being a part of the Netcompany team, you will be provided with: 

• Opportunity to work in a modern environment
• Competitive compensation & benefits package
• Hospitalization plan
• Meal and commuting allowance
• Well-being activities (on premises)
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
• Personalized development plan for targeted career growth

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

By joining Netcompany Belgium, you will be an integral part of a distinguished team of 600+ tech enthusiasts working for international projects, primarily within the European Institutions market, with a unique opportunity to shape the future of digital services in an environment that values ideas and fosters growth.

Please upload your CV in English via the Apply button. All applications will be treated as strictly confidential.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.

In the following link you may find our CV Submission privacy notice: https://netcompany.com/cv-submission-privacy-notice/