ServiceNow – Knowledge Manager / Tester Medior

Are you ready to shape the future technological landscape in Europe?

We are dedicated to responsible digitalization, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organizations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/

Are you ready to discover the role of an ServiceNow – Knowledge Manager / Tester Medior in Netcompany? 
As a ServiceNow – Knowledge Manager / Tester Medior, you will:

• Troubleshoot existing ServiceNow solutions (primarily ITSM) across modules including Incident, Service Request, Problem, Change, Service Level, Self-Service Portal, and Knowledge Management.
• Configure, deploy, administer, and supervise the ServiceNow system, including ongoing monitoring.
• Deploy ServiceNow software updates and releases, managing change and release processes.
• Drive continuous improvement through monitoring, release testing, and deployment activities.
• Apply your ServiceNow expertise to support Knowledge Management and Testing initiatives, following established methodologies and implementing automated testing (ATF) where possible.
• Work primarily on the ITSM platform, while also supporting other applications such as ITAM, ITOM, HR, CSM, and SPM within the European Commission context.

What would make you a fit for the role:

• ITIL Foundation certification with practical experience
• ServiceNow System Administrator and ATF certification with hands-on experience
• ITSM module and Knowledge Management experience (business-oriented documentation)
• Business user story testing, error identification, and automated testing scenario maintenance
• Ticketing system familiarity (e.g., ServiceNow, ServiceManager)
• Business analyst mindset with focus on testing and documentation
• English and French fluency (oral and written)

Being a part of the Netcompany team, you will be provided with:

• Opportunity to work in a modern environment.
• Competitive compensation & benefits package
• Hospitalization plan
• Hybrid working model
• Meal and commuting allowance
• Well-being activities (on premises)
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
• Personalized development plan for targeted career growth

If you are looking forward to being part of a diverse environment and having the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

By joining Netcompany Belgium, you will be an integral part of a distinguished team of 600+ tech enthusiasts working for international projects, primarily within the European Institutions market. Whether you're collaborating with clients on their premises or harnessing the power of cutting-edge technologies at our own facilities, you'll have the opportunity to shape the future of digital services in an environment that values your ideas and fosters your growth.

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Please upload your CV in English via the Apply button. All applications will be treated as strictly confidential.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.

In the following link you may find our CV Submission privacy notice: https://netcompany.com/cv-submission-privacy-notice/