Junior Helpdesk Agent

Are you ready to shape the future technological landscape in Europe?
We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/

Are you ready to discover the role of a Junior Helpdesk Agent in Netcompany?

As a Junior Helpdesk Agent, you will:

• Maintain daily an Atlassian-based knowledge database system and ticketing tools (Confluence and JIRA).
• Communicate and share experiences with team colleagues in an open and structured way.
• Identify and share trends in support requests and work with direct colleagues and development teams to implement permanent solutions.
• Ensure communication with the client, prioritize their requests and take care of their resolution/implementation at the Helpdesk service level in due time.
• Maintain a high level of professionalism and customer service in all interactions.

What would make you a fit for the role:

• Bachelor's degree in Computer Science, Information Technology, or related field. 
• Minimum of 1 year of experience in a similar role, providing support for applications/software in plurilingual environments.
• Strong analytical and problem-solving skills, with the ability to diagnose and troubleshoot technical issues efficiently.
• Knowledge of internet browsers and MS Office suite tools.
• Excellent communication and interpersonal skills, with the ability to interact effectively with users at all levels
• Fluency in English, French, and possibly German, both written and verbal, is essential. Other EU languages will be considered as an advantage.

Being a part of the Netcompany team, you will be provided with:

• Opportunity to work in a modern environment.
• Competitive compensation & benefits package
• Hospitalization plan
• Hybrid working model
• Meal allowance
• Well-being activities (on premises)
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
• Personalized development plan for targeted career growth

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

By joining Netcompany Luxembourg, you will be an integral part of a distinguished team of 300+ tech enthusiasts working for international projects, primarily within the European Institutions market, with a unique opportunity to shape the future of digital services in an environment that values ideas and fosters growth.

#LI-VT1 

Please upload your CV in English via the Apply button. All applications will be treated as strictly confidential.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.

In the following link you may find our CV Submission privacy notice: https://netcompany.com/cv-submission-privacy-notice/