Service Desk 2nd Line Support Specialist

Are you ready to shape the future technological landscape in Europe?

We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/

Are you ready for a sneak-peek in the day of a Service Desk 2nd Line Support Specialist in Netcompany?

As a Service Desk 2nd Line Support Specialist you will:

• Diagnose and resolve complex technical problems that first-line support agents are unable to handle
• Administer day to day operations to satisfy continuity of service, recovery, security and performance needs including Application troubleshooting, deployments, minor configuration changes and end-to-end infrastructure/application monitoring.
• Monitor system performance and identify potential issues
• Provide technical expertise by handling requests regarding Windows environments, common desktop software, hardware, automated software distribution, telephony, video conferencing, and mobile devices (iPhone, iPad, Microsoft Surface Pro).
• Manage logging and escalation cases by accurately logging all incidents and requests, categorizing and prioritizing them appropriately.

What would make you a fit for the role: 

• Working experience in a similar role for at least 3 years
• Fluency in English with strong communication skills
• Experience with ITSM Tools (Jira or Service Now)
• Experience with Oracle/SQL
• Experience with IAM (AD, Azure AD or any other Identity Access Management tools)
• Knowledge of Java, Java Script and Microsoft Office 

It would also be a plus if you match some of the following:

• Working experience in Application Development and/or System administration 
• ITILV4 or Security related certification 

Being a part of the Netcompany team, you will be provided with:

• The opportunity to work in a modern environment 
• A competitive compensation
• A personalized development plan for targeted career growth

If you are looking forward to be part of a diverse environment and have the opportunity to work alongside well-experienced professionals on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

Please upload your CV in English via the Apply button. All applications will be treated as strictly confidential.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.

In the following link you may find our CV Submission privacy notice: https://netcompany.com/cv-submission-privacy-notice/