Senior Application Support Specialist

Are you ready to shape the future technological landscape in Europe?

We are dedicated to responsible digitalization, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organizations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/

Are you ready to discover the role of a Senior Application Support Specialist in Netcompany? 
As a Senior Application Support Specialist​​​​​​​ you will:

• Provide 1st and 2nd line IT support (remote and on-site).
• Handle incidents, problems, and service requests, ensuring high first-call resolution.
• Record, track, and document incidents, problems, and requests.
• Escalate unresolved issues to higher-level support teams.
• Install, configure, and test PC/user environments and applications.
• Collaborate with system and database administrators for administration tasks.
• Create and maintain technical documentation and knowledge base articles.
• Ensure compliance with SLAs and operational procedures.

What would make you a fit for the role:

• ITIL V4 Foundation certification
• Fluency in English and French (spoken and written).
• Minimum 5 years of relevant IT support experience.
• Strong problem-solving and communication skills.
• Advanced knowledge of Windows environments and MS Office applications.
• Knowledge of additional EU languages is an asset.
• User-oriented, empathetic, and highly autonomous.

Being a part of the Netcompany team, you will be provided with:

• The opportunity to work in a modern environment.
• A competitive compensation & benefits package
• Hospitalization plan
• Meal allowance
• Well-being activities (on premises)
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
• A personalized development plan for targeted career growth

If you are looking forward to being part of a diverse environment and having the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

By joining Netcompany Luxembourg, you will be an integral part of a distinguished team of 300+ tech enthusiasts working for international projects, primarily within the European Institutions market, with a unique opportunity to shape the future of digital services in an environment that values ideas and fosters growth.

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Please upload your CV in English via the Apply button. All applications will be treated as strictly confidential.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.

In the following link you may find our CV Submission privacy notice: https://netcompany.com/cv-submission-privacy-notice/