Service Desk Operator

Are you ready to shape the future technological landscape in Europe?
We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/

Are you ready to join the forefront of technology as a Service Desk Operator in Netcompany?

As a Service Desk Operator you will:

• Receive calls and emails, first-line customer liaison: service desk agent, incident and request agent.
• Record incidents and requests in the Service Management Tool.
• Log all relevant incidents/service request details by allocation, categorization and prioritization codes.
• Make an initial assessment and diagnose of incidents and service requests, and attempting to resolve them by following the documented procedures.
• Escalate incidents or services requests that can not resolve/fulfil to other support agents in the same support group or to different support groups.

What would make you a fit for the role:

• Minimum of 1 year of relevant professional experience.
• Good IT knowledge.
• Experience using ticketing tools.
• Being user oriented.
• Very good skills in all of the MS office applications.
• ITIL V4 Foundation Certification (preferred).
• Excellent communication skills.
• Fluency in both English/French both written and oral. Any knowledge of German language is an advantage.

Being a part of the Netcompany team, you will be provided with:

• The opportunity to work in a modern environment.
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

#LI-VT1 #LI-Onsite

Please upload your CV in English via the Apply button. All applications will be treated as strictly confidential.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.

In the following link you may find our CV Submission privacy notice: https://netcompany.com/cv-submission-privacy-notice/