Application Support Agent Junior

We are Netcompany-Intrasoft, a member of Netcompany Group A/S, and a leading European IT Solutions and Services company with strong international presence and expertise, dedicated to responsible digitalisation. We offer innovative and added-value solutions of the highest quality to a wide range of public and private organizations, while being a key-player in the EU Institutions for the past 30 years. We hold an outstanding record of 500+ organizations in 70+ countries, that have chosen our solutions and services, to fulfil their business needs. Our team of 3500+ professionals is our driving force and our most valuable asset.

Are you ready to discover the role of an Application Support Agent junior in Netcompany? 
As an Application Support Agent junior you will:

• Provide user guidance and support for the use of information systems and ICT tools
• Follow up on incidents related to information systems
• Handle and monitor user requests
• Analyze, report, and follow up on bugs
• Draft user documentation for information systems
• Contribute to the creation and maintenance of knowledge base content

What would make you a fit for the role: 

• Experience in end-user support for information systems
• Solid general IT knowledge
• Familiarity with wikis, collaborative platforms, and ticketing systems
• Proficiency in both spoken and written French and English
• Proactive mindset with the ability to work independently
• Comfortable participating in multilingual meetings
• Strong team spirit with a detail-oriented and structured approach
• Adaptability to multicultural, international environments within large-scale projects
• High level of discretion and integrity due to the sensitive nature of the data involved

Being a part of the Netcompany-Intrasoft team, you will be provided with:

• The opportunity to work in a modern environment.
• A competitive compensation & benefits package
• Hospitalization plan
• Hybrid working model
• Meal and commuting allowance
• Well-being activities (on premises)
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
• A personalized development plan for targeted career growth

If you are looking forward to being part of a diverse environment and having the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

By joining Netcompany-Intrasoft Belgium, you will be an integral part of a distinguished team of 600+ tech enthusiasts working for international projects, primarily within the European Institutions market. Whether you're collaborating with clients on their premises or harnessing the power of cutting-edge technologies at our own facilities, you'll have the opportunity to shape the future of digital services in an environment that values your ideas and fosters your growth.

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