Client Contract Manager - EU Institutions

We are Netcompany-Intrasoft, a member of Netcompany Group A/S, and a leading European IT Solutions and Services company with a strong international presence and expertise, dedicated to responsible digitalisation. We offer innovative and added-value solutions of the highest quality to a wide range of public and private organizations, while being a key player in the EU Institutions for the past 30 years. We hold an outstanding record of 500+ organizations in 70+ countries, that have chosen our solutions and services, to fulfil their business needs. Our team of 3500+ professionals is our driving force and our most valuable asset.

As a Client Contract Manager for EU Institutions, you'll be part of a dynamic and international team with many growth and learning opportunities.

As a Client Contract Manager you will:

• Serve as the primary point of contact for EU institutional clients on all project-related matters, ensuring smooth communication and trusted partnerships.
• Oversee professional services projects for EU clients, managing budgets, ensuring SLA compliance, maintaining service continuity, and fostering high levels of client satisfaction and team motivation.
• Monitor and analyse delivery trends within the EU context to proactively identify potential issues, conduct root cause analysis, and implement preventative actions.
• Evaluate risks specific to service delivery for EU stakeholders, and lead the implementation of effective mitigation strategies to ensure project success.
• Align with EU project priorities, assign and coordinate internal resources effectively, and manage service activities to support evolving client needs.
• Provide consolidated and strategic reporting to EU clients, steering committees, and Netcompany-Intrasoft management to ensure transparency and alignment with institutional goals.
• Play a key role in identifying and supporting add-on sales opportunities with EU institutions in collaboration with the Sales and Delivery Management teams.

What would make you a strong fit for this role:

• Bachelor’s degree in a business-related field
• At least 5 years of relevant experience in ICT services, preferably within the EU sector
• Proven experience working with European Institutions and a solid understanding of Time and Means (T&M) contracts
• Hands-on experience in managing teams and delivering services under structured contractual environments, such as framework contracts or large-scale service agreements for EU clients
• Outstanding communication skills and a strong client service mindset
• Excellent problem-solving and decision-making abilities
• Ability to critically evaluate information with keen attention to detail
• Fluency in English; knowledge of French or Dutch is a strong advantage
• Being a true team player with experience working in multicultural and diverse teams
• Resilience under pressure and ability to perform effectively in high-demand, dynamic environments

Being a part of the Netcompany-Ιntrasoft team, you will be provided with:

• The opportunity to work in a modern environment.
• A competitive compensation & benefits package.
• Hospitalization plan.
• Hybrid working model.
• Meal and commuting allowance.
• Well-being activities (on premises).
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings).
• A personalized development plan for targeted career growth.

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

By joining Netcompany - Intrasoft Belgium, you will be an integral part of a distinguished team of 600+ tech enthusiasts working for international projects, primarily within the European Institutions market. Whether you're collaborating with clients on their premises or harnessing the power of cutting-edge technologies at our own facilities, you'll have the opportunity to shape the future of digital services in an environment that values your ideas and fosters your growth.

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Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://netcompany.com/careers/greece/our-values/

 #BePartOfSomethingGreat!

Please submit your CV in English. All applications will be treated as strictly confidential.

Should you be invited for an interview and be considered suitable candidates for the EU project at the first stage, we inform you that your CV may be forwarded to the relevant European Organization or third companies - consortium members participating in the specific EU project together with NETCOMPANY INTRASOFT for evaluation.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany-Intrasoft culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our our everyday working experience.