Support Officer

We are Netcompany-Intrasoft, a member of Netcompany Group A/S, and a leading European IT Solutions and Services company with a strong international presence and expertise, dedicated to responsible digitalisation. We offer innovative and added-value solutions of the highest quality to a wide range of public and private organizations, while being a key player in the EU Institutions for the past 30 years. We hold an outstanding record of 500+ organizations in 70+ countries, that have chosen our solutions and services, to fulfil their business needs. Our team of 3500+ professionals is our driving force and our most valuable asset.

Are you ready to discover the role of a Support Officer in Netcompany-Intrasoft?

As a Support Officer you will contribute to the implementation and maintenance of the IT Autonomy Programme. You will be responsible for supporting the ongoing projects to achieve the autonomy of the organisation and provide the maintenance and support needed. As a Support Officer you will also provide training to the users and on-boarding to the newcomers.

As a Support Officer you will:

• Act as a second line of support for all technical support issues
• Conduct diagnostics to determine the nature of problems, provide technical support, and perform repairs when possible (hardware, software and equipment)
• Provide support and training for the usage of Video conferencing rooms
• Provide support for IT equipment, in the domain of M365, and all other IT related domains
• Provide support in user account management, password reset etc.
• On-board the newcomers

What would make you a fit for the role:

• Bachelor's level or 3 years of higher education or equivalent in experience.
• Knowledge of M365, Azure and best practice methodologies (ITIL or similar)
• Technical knowledge to configure Teams, Outlook, SharePoint and Video Conf. in meeting rooms
• Proven experience in lT/security support team, providing support and training to users
• Ability to understand and identify user needs
• Ability to work independently and effectively as well as a part of a multi-cultural team
• Capacity to work on several projects simultaneously and ability to contribute to the ongoing projects
• Excellent planning and organisation skills with ability to arrange leave, teleworking and extended business hours, if required, with colleagues to ensure the continuity of service
• Excellent knowledge of English

Being a part of the Netcompany-Ιntrasoft team, you will be provided with:

• The opportunity to work in a modern environment.
• A competitive compensation & benefits package.
• Hospitalization plan.
• Hybrid working model.
• Meal and commuting allowance.
• Well-being activities (on premises).
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings).
• A personalized development plan for targeted career growth.

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

By joining Netcompany - Intrasoft Luxembourg, you will be an integral part of a distinguished team of 300+ tech enthusiasts working for international projects, primarily within the European Institutions market. Whether you're collaborating with clients on their premises or harnessing the power of cutting-edge technologies at our own facilities, you'll have the opportunity to shape the future of digital services in an environment that values your ideas and fosters your growth.

#LI-LT1

Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://netcompany.com/careers/greece/our-values/

 #BePartOfSomethingGreat!

Please submit your CV in English. All applications will be treated as strictly confidential.

Should you be invited for an interview and be considered suitable candidates for the EU project at the first stage, we inform you that your CV may be forwarded to the relevant European Organization or third companies - consortium members participating in the specific EU project together with NETCOMPANY INTRASOFT for evaluation.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany-Intrasoft culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our our everyday working experience.