Application Support Agent
Company Description
We are Netcompany-Intrasoft, a member of Netcompany Group A/S, and a leading European IT Solutions and Services company with a strong international presence and expertise, dedicated to responsible digitalisation. We offer innovative and added-value solutions of the highest quality to a wide range of public and private organizations, while being a key player in the EU Institutions for the past 30 years. We hold an outstanding record of 500+ organizations in 70+ countries, that have chosen our solutions and services, to fulfil their business needs. Our team of 3500+ professionals is our driving force and our most valuable asset.
Job Description
So, what are the main duties of an Application Support Agent in Netcompany-Intrasoft?
As an Application Support Agent you will:
- Receive and log requests/ incidents & questions from users, provide technical support, investigate problems, and determine appropriate actions.
- Ensure and perform all communication with the end-users;
- Participate to meetings with the development team.
- Provide services to all stakeholders according to ITIL best practices; handling and documenting all requests;
- Improving documentation and creating FAQs based on received calls
Qualifications
What would make you a fit for the role:
- Proven knowledge in end user assistance and support of information systems
- A first successful experience in user support (minimum 1 year)
- Higher education or equivalent overall experience
- Level C1 in English
- Have a good analytical skills and quickly understand process
- Be solution-oriented as well proactive and reactive to any problem
- High communication skills and insure customer satisfaction
- Ability to work in an international/multicultural environment
- Strong team player with excellent relationship skills
- You are stress resistant and are able to impart knowledge at various levels
What could be an asset for the role:
- Any other language
- ITIL Foundation Certified
Additional Information
Being a part of the Netcompany-Ιntrasoft team, you will be provided with:
- The opportunity to work in a modern environment & in a hybrid working model
- A seamless onboarding experience and a buddy to support you on your first steps
- A competitive compensation & benefits package
- Health and life insurance program
- Meal and commuting allowance
- Well-being activities (on premises)
- Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
- A personalized development plan for targeted career growth
If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!
Join Netcompany-Intrasoft Patras' branch, and be part of our 150+ tech enthusiasts team!
Our culture
Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://netcompany.com/careers/greece/our-values/
#BePartOfSomethingGreat!
Please submit your CV in English. All applications will be treated as strictly confidential.
Should you be invited for an interview and be considered suitable candidates for the EU project at the first stage, we inform you that your CV may be forwarded to the relevant European Organization or third companies - consortium members participating in the specific EU project together with NETCOMPANY INTRASOFT for evaluation.
We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany-Intrasoft culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our our everyday working experience.
Workplace
Patras, Greece