Application Support Agent - Veterinary

We are Netcompany-Intrasoft, a member of Netcompany Group A/S, and a leading European IT Solutions and Services company with a strong international presence and expertise, dedicated to responsible digitalisation. We offer innovative and added-value solutions of the highest quality to a wide range of public and private organizations, while being a key player in the EU Institutions for the past 30 years. We hold an outstanding record of 500+ organizations in 70+ countries, that have chosen our solutions and services, to fulfil their business needs. Our team of 3500+ professionals is our driving force and our most valuable asset.

Are you ready to discover the role of an Application Support Agent in Netcompany-Intrasoft? 

As an Application Support Agent you will be part of the application support team responsible for the support of the multilingual online management tool which notifies, certifies and monitors trade in animals, products of animal origin and feed and food of non-animal origin, as well as of plants, seeds and propagating material.

The team is looking to re-enforce its workforce on the domain of the practical enforcement of the Veterinary Health policy of the Union, as a part of the Harmonised legislation of the EU. Your main task will be to answer any business user related questions and clarify any policy area related procedures and requirements.

As an Application Support Agent you will:

• Serve as the first point of contact for customers seeking technical assistance via phone or email.
• Troubleshoot and resolve technical issues related to our applications, including software bugs, system errors, and user problems.
• Document customer inquiries, issues, and resolutions in our ticketing system, ensuring accurate and thorough records.
• Collaborate with cross-functional teams, including business team and software developers, to escalate and resolve complex issues.
• Provide guidance and training to end-users on how to use our applications effectively, including best practices and troubleshooting tips.
• Contribute to the development and maintenance of knowledge base articles, FAQs, and other self-service resources for customers.
• Assist with testing and validation of software updates, patches, and new features prior to release.
• Perform Stand-by: Monitor that the application is available outside working hours.

What would make you a fit for the role: 

• Minimum of 1 year of work experience (including internship)
• Very good oral and written communication skills in English. Knowledge of additional languages is a plus;
• Good knowledge of Microsoft Office Suite; particularly Excel and Word.
• Strong analytical, problem solving and learning skills;
• Ability to work in an international and multicultural environment 
• Flexibility, and ability to work independently, as well as in the team

I would be considered an advantage if you have: 

• Academic background in veterinary medicine/biology/agronomic studies or other relevant specialisations related to the Science of the Living.
• Very good oral and written communication skills in Spanish.

Being a part of the Netcompany-Ιntrasoft team, you will be provided with:

• The opportunity to work in a modern environment.
• A competitive compensation & benefits package.
• Hospitalization plan.
• Hybrid working model.
• Meal and commuting allowance.
• Well-being activities (on premises).
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings).
• A personalized development plan for targeted career growth.

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

By joining Netcompany - Intrasoft Belgium, you will be an integral part of a distinguished team of 600+ tech enthusiasts working for international projects, primarily within the European Institutions market. Whether you're collaborating with clients on their premises or harnessing the power of cutting-edge technologies at our own facilities, you'll have the opportunity to shape the future of digital services in an environment that values your ideas and fosters your growth.

#LI-PG

*Please submit your CV in English

All applications will be treated as strictly confidential.

Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://netcompany.com/careers/greece/our-values/

 #BePartOfSomethingGreat!

Please submit your CV in English. All applications will be treated as strictly confidential.

Should you be invited for an interview and be considered suitable candidates for the EU project at the first stage, we inform you that your CV may be forwarded to the relevant European Organization or third companies - consortium members participating in the specific EU project together with NETCOMPANY INTRASOFT for evaluation.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany-Intrasoft culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our our everyday working experience.