Service Desk Agent (1st/2nd Line Support)

We are Netcompany-Intrasoft, a member of Netcompany Group A/S, and a leading European IT Solutions and Services company with a strong international presence and expertise, dedicated to responsible digitalisation. We offer innovative and added-value solutions of the highest quality to a wide range of public and private organizations, while being a key player in the EU Institutions for the past 30 years. We hold an outstanding record of 500+ organizations in 70+ countries, that have chosen our solutions and services, to fulfil their business needs. Our team of 3500+ professionals is our driving force and our most valuable asset.

Are you ready to discover the role of a Service Desk Agent in Netcompany-Intrasoft?

As a Service Desk Agent, you will:

• Perform Digital Workplace support activities;
• Manage all types of user interactions (phone, ticketing portal, chat, messaging);
• Provide user guidance and support regarding the use services, software and applications;
• Follow-up of incidents and user requests.

What would make you a fit for the role:

• University degree in Computer Science, Information Technology, or a related field and minimum 6 years of relevant experience;
• Good Knowledge of Workstation support and Administration (Windows 10 and above) and Office applications (Office 2016 and above);
• Basic knowledge of Server environment (Windows/Linux) and Active Directory services;
• Knowledge of Basic tasks related to
  • Account management
  • Network setup and protocols
  • Backup and restore procedures
  • Antivirus management
  • Patch and software distribution
  • Scanning and Printing understanding;
• Excellent communication in English and French (min. B2 level).
• Minimum 1 Technical Certification from the list below (for Senior/2nd Line profiles only):
  • Windows 10 MCSA
  • Microsoft 365 Certified: Modern Desktop Administrator Associate
  • IT Helpdesk Professional (or equivalent)
  • Google IT Support Professional Certificate
  • Microsoft Office Specialist (MOS)
  • (Advanced) Windows troubleshooting for IT
  • Call Centre Associate Certified (or equivalent)

It would also be a plus if you match some of the following:

• Analytical mind and ability to work under stress;
• Excellent service attitude and commitment to quality;
• Ability to train (train-the-trainer principle) (for 2nd line support);
• Ability to work without supervision (for 2nd line support).

Being a part of the Netcompany-Ιntrasoft team, you will be provided with:

• The opportunity to work in a modern environment.
• A competitive compensation & benefits package
• Hospitalization plan
• Hybrid working model
• Meal and commuting allowance
• Well-being activities (on premises)
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
• A personalized development plan for targeted career growth

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

By joining Netcompany - Intrasoft Belgium, you will be an integral part of a distinguished team of 600+ tech enthusiasts working for international projects, primarily within the European Institutions market. Whether you're collaborating with clients on their premises or harnessing the power of cutting-edge technologies at our own facilities, you'll have the opportunity to shape the future of digital services in an environment that values your ideas and fosters your growth.

Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://netcompany.com/careers/greece/our-values/

 #BePartOfSomethingGreat!

Please submit your CV in English. All applications will be treated as strictly confidential.

Should you be invited for an interview and be considered suitable candidates for the EU project at the first stage, we inform you that your CV may be forwarded to the relevant European Organization or third companies - consortium members participating in the specific EU project together with NETCOMPANY INTRASOFT for evaluation.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany-Intrasoft culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our our everyday working experience.