User Support Consultant

We are Netcompany-Intrasoft, a member of Netcompany Group A/S, and a leading European IT Solutions and Services company with strong international presence and expertise, dedicated to responsible digitalisation. We offer innovative and added-value solutions of the highest quality to a wide range of public and private organizations, while being a key-player in the EU Institutions for the past 30 years. We hold an outstanding record of 500+ organizations in 70+ countries, that have chosen our solutions and services, to fulfil their business needs. Our team of 3500+ professionals is our driving force and our most valuable asset.

Are you ready to discover the role of a User Support Consultant in Netcompany-Intrasoft?

As a User Support Consultant you will be part of an application support team which provides 1st and 2nd line support to the customer’s users.

As a User Support Consultant you will:

• Receive, prioritize, categorize and track incidents & Service Requests
• Request fulfilment and access right management
• Monitor the progress of tickets
• Proactively create tickets to report incidents
• Keep users informed on ticket status and progress
• Draft user documentation (e.g. user manuals, How-To)
• Escalate and follow up of tickets to other parts of the organization when deemed necessary
• Provide user trainings.

What would make you a fit for the role:

• Experience in user support operations
• Working knowledge of ticketing tool (e.g.Service Now) is an asset
• ITIL Foundation certification
• Self motivate with ability to take initiative
• Ability to multi-task and adapt to changes quickly
• Ability to work in a team and with a high degree of rigour and method
• Excellent communication and writing English skills (any additional language being a plus)
• Punctual, meticulous and reliable personality.

Being a part of the Netcompany-Ιntrasoft team, you will be provided with:

• The opportunity to work in a modern environment.
• A competitive compensation & benefits package
• Hospitalization plan
• Hybrid working model
• Meal and commuting allowance
• Well-being activities (on premises)
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
• A personalized development plan for targeted career growth

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

By joining Netcompany - Intrasoft Luxembourg, you will be an integral part of a distinguished team of 300+ tech enthusiasts working for international projects, primarily within the European Institutions market. Whether you're collaborating with clients on their premises or harnessing the power of cutting-edge technologies at our own facilities, you'll have the opportunity to shape the future of digital services in an environment that values your ideas and fosters your growth.

Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://netcompany.com/careers/greece/our-values/

 #BePartOfSomethingGreat!

Please submit your CV in English. All applications will be treated as strictly confidential.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany-Intrasoft culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our our everyday working experience.