IT Systems Trainer and Support (Fixed term contract)

We are Netcompany-Intrasoft, a member of Netcompany Group A/S, and a leading European IT Solutions and Services company with strong international presence and expertise, dedicated to responsible digitalisation. We offer innovative and added-value solutions of the highest quality to a wide range of public and private organizations, while being a key-player in the EU Institutions for the past 30 years. We hold an outstanding record of 500+ organizations in 70+ countries, that have chosen our solutions and services, to fulfil their business needs. Our team of 3500+ professionals is our driving force and our most valuable asset.

Are you ready to discover the role of an IT Systems Trainer & Support operator in Netcompany-Intrasoft?

As an IT Systems Trainer and Support operator, you will have the responsibility for effectively supporting and delivering training and support to end users on relevant s/w applications within the public sector, aiming to enable them to use the application productively in their day-to-day tasks and responsibilities.

As an IT Systems Trainer and Support operator you will:

• Deliver Business Applications training and support (on-the-job training, remote training, structured classroom training) to users
• Prepare and update the training material
• Provide 1st and 2nd level user support to clients.

What would make you a fit for the role:

• Bachelor degree in Computer Science / Information Technology or Law 
• Experience with ticketing systems such as Atlassian JIRA or similar
• Experience in being the liaison with other teams to identify issues and support issue resolution
• Excellent knowledge of MS Office suite
• Strong customer service orientation 
• Good communication & presentation skills
• Very good command of the English language

It would also be a plus if you match some of the following:

• Previous experience in business applications training and user support services, preferably within the public sector
• Knowledge of e-learning platforms and tools.

Being a part of the Netcompany-Ιntrasoft team, you will be provided with: 

• A seamless onboarding experience and a buddy to support you on your first steps
• A competitive compensation & benefits package
• Health and life insurance program
• Meal allowance
• Learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings).

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around Greece, then this is the place to be!