Technical Team Leader

We are Netcompany-Intrasoft, a member of Netcompany Group A/S, and a leading European IT Solutions and Services company with strong international presence and expertise, dedicated to responsible digitalisation. We offer innovative and added-value solutions of the highest quality to a wide range of public and private organizations, while being a key-player in the EU Institutions for the past 30 years. We hold an outstanding record of 500+ organizations in 70+ countries, that have chosen our solutions and services, to fulfil their business needs. Our team of 3500+ professionals is our driving force and our most valuable asset.

So, what are the main duties of a Technical Team Leader in Netcompany-Intrasoft?

• Be close to the agents, understanding their roles (vs. end users) and identifying their needs (e.g., training, support, quality, etc.).
• Communicate effectively with EP operational managers (not the other way around).
• Propose improvements, identify issues, and provide detailed reports.
• Possess strong ServiceNow skills.
• Have a comprehensive understanding of all teams, including their related support, proximity, and mobility activities, as well as on-the-field operations (e.g., quality of work delivered to EP end users, welcome desk activities, VIP interventions, etc.).
• Demonstrate proficiency in French at a B2 level and an excellent command of English.
• Have a solid understanding of service desk activities.
• Bring previous experience as a Team Leader.
• Exhibit strong reporting skills.

What would make you a fit for the role:

• Strong skills in project and team management
• Proven expertise in quality management
• Advanced knowledge of IT products, both hardware and software
• Highly independent and skilled in using business management tools
• For Central Logistics and Procurement services: solid understanding of logistics processes and advanced skills in planning optimization
• Proficient in all MS Office applications
• ITIL V4 Foundation Certified
• Degree from a first cycle of higher education (minimum 180 ECTS or equivalent / EQF Level 6) with at least 7 years of relevant experience, or a second cycle degree (minimum 300 ECTS or equivalent / EQF Level 7) with 5 years of relevant professional experience
• Fluent in English and French, both written and spoken
• Excellent communication abilities
• Multitasking and results-focused
• Attentive to quality and detail
• Resilient under pressure
• Strong team player

Being a part of the Netcompany-Ιntrasoft team, you will be provided with:

• The opportunity to work in a modern environment.
• A competitive compensation & benefits package
• Hospitalization plan
• Meal vouchers
• Well-being activities (on-premises)
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc training)
• A personalized development plan for targeted career growth

If you are looking forward to being part of a diverse environment and having the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

By joining Netcompany-Intrasoft Belgium, you will be an integral part of a distinguished team of 600+ tech enthusiasts working for international projects, primarily within the European Institutions market. Whether you're collaborating with clients on their premises or harnessing the power of cutting-edge technologies at our own facilities, you'll have the opportunity to shape the future of digital services in an environment that values your ideas and fosters your growth.

#LI-MA1

Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://netcompany.com/careers/greece/our-values/

 #BePartOfSomethingGreat!

Please submit your CV in English. All applications will be treated as strictly confidential.

Should you be invited for an interview and be considered suitable candidates for the EU project at the first stage, we inform you that your CV may be forwarded to the relevant European Organization or third companies - consortium members participating in the specific EU project together with NETCOMPANY INTRASOFT for evaluation.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany-Intrasoft culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our our everyday working experience.