IT Operations and Logistics Team Manager

We are Netcompany-Intrasoft, a member of Netcompany Group A/S, and a leading European IT Solutions and Services company with strong international presence and expertise, dedicated to responsible digitalisation. We offer innovative and added-value solutions of the highest quality to a wide range of public and private organizations, while being a key-player in the EU Institutions for the past 30 years. We hold an outstanding record of 500+ organizations in 70+ countries, that have chosen our solutions and services, to fulfil their business needs. Our team of 3500+ professionals is our driving force and our most valuable asset.

So, what are the main duties of an IT Operations and Logistics Team Manager in Netcompany-Intrasoft?
You will join a team (with around 50 colleagues – LUX, BXL and other EU countries) to perform logistics, stocks and inventory team leader role. The activity will be delivered on-site to the customer premises.
As an IT Operations and Logistics Team Manager you will

• Design the planning based on priorities and available capacity
• Work closely with technical teams and act as a point of contact for a project.
• Assign the work to operational team members
• Daily management of the team:
  • design the planning based on priorities and available capacity
  • assign the work to projects team members
  • correctly update the activities in terms of agreed upon scope, deliverables, estimated workload
• Independently and proactively analyse and communicate issues, priorities, and objectives
• Document and communicates project management artifacts to the team and all stakeholders as appropriate
• The following are in scope of the position (but not limited to) :
  • Installation of IT Equipment
  • IT Equipment actions (moves, incidents, withdrawal, write-off)
  • Management of Home IT Equipment
  • Distribution of BXL-LUX newcomers IT Equipment
  • IT Equipment End-of-Life organization
  • IT Hub & central stocks of IT Equipment management
  • Inventory : Operational follow-up
• In scope of this position, the responsible needs to ensure that those duties are executed on due time and following the defined process
• Responsible for the production of the contractual reports and ensure that the defined KPIs are respected
• Ensure that the procedures are well defined and up-to-date

What would make you a fit for the role:

• Excellent spoken and written knowledge of English and French (min. C1)
• At least 3 years of work experience in a similar function (Logistics team leader)
• Excellent customer service skills
• Excellent analytical and problem solving skills
• Excellent communication skills
• Leadership and Coaching
• Solutions oriented mind
• Strong organisational skills (time management and priority setting) with strong attention to detail                                                
• Able to work both independently and as a strong Team player
• Strong collaborative skills and ability to effectively interact with the contract managers at all organizational and technical levels
• Be able to interact with the customer upon request
• Ability to adapt to changes quickly
• Able to quickly assimilate procedures
• Able to work well under pressure and able to handle stress
• Punctual, meticulous and reliable
• Comfortable in international and multicultural working environment

It would also be a plus if you match some of the following:

• General knowledge of EU institutions
• Experience with European Commission is an asset
• Knowledge of other EU languages is a plus.
• Technical background in any of the domains of the services is a plus
• ITIL Certification (min. v3)
• Good knowledge of ServiceNow
• Good knowledge of logistics tools

Being a part of the Netcompany-Ιntrasoft team, you will be provided with:

• The opportunity to work in a modern environment.
• A competitive compensation & benefits package
• Hospitalization plan
• Hybrid working model
• Meal and commuting allowance
• Well-being activities (on-premises)
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc training)
• A personalized development plan for targeted career growth

If you are looking forward to being part of a diverse environment and having the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

By joining Netcompany - Intrasoft Belgium, you will be an integral part of a distinguished team of 600+ tech enthusiasts working on international projects, primarily within the European Institutions market. Whether you're collaborating with clients on their premises or harnessing the power of cutting-edge technologies at our facilities, you'll have the opportunity to shape the future of digital services in an environment that values your ideas and fosters your growth.

#LI-MA1

Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://netcompany.com/careers/greece/our-values/

 #BePartOfSomethingGreat!

Please submit your CV in English. All applications will be treated as strictly confidential.

Should you be invited for an interview and be considered suitable candidates for the EU project at the first stage, we inform you that your CV may be forwarded to the relevant European Organization or third companies - consortium members participating in the specific EU project together with NETCOMPANY INTRASOFT for evaluation.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany-Intrasoft culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our our everyday working experience.