IT Support Specialist (Quality Check)

We are Netcompany-Intrasoft, a member of Netcompany Group A/S, and a leading European IT Solutions and Services company with strong international presence and expertise, dedicated to responsible digitalisation. We offer innovative and added-value solutions of the highest quality to a wide range of public and private organizations, while being a key-player in the EU Institutions for the past 30 years. We hold an outstanding record of 500+ organizations in 70+ countries, that have chosen our solutions and services, to fulfil their business needs. Our team of 3500+ professionals is our driving force and our most valuable asset.

So, what are the main duties of an IT Support Specialist in Netcompany-Intrasoft?

• Checking for the quality of the actions with users, through the analysis of user feedback and the quality of our tickets.
• Creation of reports on the average score of feedback received from users (twice a year per agent).
• Organization of workshops to improve the quality of our work.
• Creation of reports for management on the quality of agents' work, including summaries of the number and type of entries, incidents and requests per week.
• Documentation to inform agents of new procedures.
• Helping to document the Wiki and set up workflows for agents.
• Creating graphs with tools such as Analytics, Excel and Power BI.

What would make you a fit for the role:

• Minimum of 3 years of relevant professional experience in IT Support 
• Fluent in both English/French both written and oral 
• Highly autonomous and broadly IT skilled with problem solving, analysis and technical skills
• Very good skills in all of the MS office applications, especially in Microsoft Excel, Power BI, SeviceNow, Outlook, Sharepoint and Visual Basic 
• Very good skills with end user computers and Windows computers
• Good understanding of the main mobile devices platforms and core mobile applications
• ITIL V4 Foundation Certified (or where absent, the certification must be passed within 3 months after the start of the contract)
• Strong experience in Quality check, Documentation and Analytics + Basic support (1rst & 2nd line).

Being a part of the Netcompany-Ιntrasoft team, you will be provided with:

• The opportunity to work in a modern environment.
• A competitive compensation & benefits package
• Hospitalization plan
• Hybrid working model
• Meal and commuting allowance
• Well-being activities (on premises)
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
• A personalized development plan for targeted career growth

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

By joining Netcompany - Intrasoft Belgium, you will be an integral part of a distinguished team of 600+ tech enthusiasts working for international projects, primarily within the European Institutions market. Whether you're collaborating with clients on their premises or harnessing the power of cutting-edge technologies at our own facilities, you'll have the opportunity to shape the future of digital services in an environment that values your ideas and fosters your growth.

Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://netcompany.com/careers/greece/our-values/

 #BePartOfSomethingGreat!

Please submit your CV in English. All applications will be treated as strictly confidential.

Should you be invited for an interview and be considered suitable candidates for the EU project at the first stage, we inform you that your CV may be forwarded to the relevant European Organization or third companies - consortium members participating in the specific EU project together with NETCOMPANY INTRASOFT for evaluation.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany-Intrasoft culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our our everyday working experience.