Application Support Engineer

We are Netcompany-Intrasoft, a member of Netcompany Group A/S, and a leading European IT Solutions and Services company with strong international presence and expertise, dedicated to responsible digitalisation. We offer innovative and added-value solutions of the highest quality to a wide range of public and private organizations, while being a key-player in the EU Institutions for the past 30 years. We hold an outstanding record of 500+ organizations in 70+ countries, that have chosen our solutions and services, to fulfil their business needs. Our team of 3500+ professionals is our driving force and our most valuable asset.

Are you ready to discover the role of a Application Support Engineer in Netcompany-Intrasoft?

You will be responsible for the support of the European database on medical devices (EUDAMED), an online platform that provides a living picture of the lifecycle of medical devices that are made available in the European Union (EU). It will integrate different electronic systems to collate and process information about medical devices and related companies (e.g. manufacturers). In doing so, EUDAMED aims to enhance overall transparency, including through better access to information for the public and healthcare professionals, and to enhance coordination between the different Member States in the EU.

As a Application Support Engineer you will:

• Diagnose M2M and data exchange issues reported by users.
• Analyse XML, XSD, XSLT, JSon files, identify errors, research potential root causes, perform tests and report.
• Test and try to reproduce existing bugs and errors.
• Provide technical replies to users’ engineering teams.
• Follow-up system development and features available in M2M transmissions vs UI.
• Serve as a liaison between our customers and the development team.
• Keep internal knowledge up to date by documenting all relevant information. 
• Ensure and perform all communication with the end-users according to the services procedures and in accordance with the agreed KPIs. 
• Provide services to all stakeholders according to ITIL best practices, handling and documenting all requests and feedback.

What would make you a fit for the role:

• Strong knowledge and understanding of data exchange, such as machine to machine (M2M) transmissions, system to system communication, exchange of data without human interaction so that the information is available on another device, etc.
• Strong knowledge of the XML Schema Definition (XSD) and XML mark-up language.
• Previous experience in the healthcare, business or insurance sectors in projects implementing M2M communication and large data exchange.
• Previous experience in end-user assistance of information systems.
• Good understanding of networking and databases.
• Strong analytical and problem-solving skills.
• Good communication skills (written and verbal in English).
• Experience working with ticketing systems and Atlassian JIRA is a plus.
• Knowledge of programming languages such as Java, HTML or CSS is a plus.

Being a part of the Netcompany-Ιntrasoft team, you will be provided with: 

• The opportunity to work in a modern environment & in a hybrid working model
• A seamless onboarding experience and a buddy to support you on your first steps
• A competitive compensation & benefits package
• Health and life insurance program
• Meal and commuting allowance
• Well-being activities (on premises)
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
• A personalized development plan for targeted career growth

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

By joining Netcompany - Intrasoft Belgium, you will be an integral part of a distinguished team of 600+ tech enthusiasts working for international projects, primarily within the European Institutions market. Whether you're collaborating with clients on their premises or harnessing the power of cutting-edge technologies at our own facilities, you'll have the opportunity to shape the future of digital services in an environment that values your ideas and fosters your growth.

#LI-LT1

*Please submit your CV in English

All applications will be treated as strictly confidential.

Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://netcompany.com/careers/greece/our-values/

 #BePartOfSomethingGreat!

Please submit your CV in English. All applications will be treated as strictly confidential.

Should you be invited for an interview and be considered suitable candidates for the EU project at the first stage, we inform you that your CV may be forwarded to the relevant European Organization or third companies - consortium members participating in the specific EU project together with NETCOMPANY INTRASOFT for evaluation.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany-Intrasoft culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our our everyday working experience.