Application Support Agent

We are Netcompany-Intrasoft, a member of Netcompany Group A/S, and a leading European IT Solutions and Services company with strong international presence and expertise, dedicated to responsible digitalisation. We offer innovative and added-value solutions of the highest quality to a wide range of public and private organizations, while being a key-player in the EU Institutions for the past 30 years. We hold an outstanding record of 500+ organizations in 70+ countries, that have chosen our solutions and services, to fulfil their business needs. Our team of 3500+ professionals is our driving force and our most valuable asset.

Are you ready to discover the role of an Applicative Support Agent in Netcompany-Intrasoft?

Joining us as an Applicative Support Agent, you will have the opportunity to be a part of our highly skilled agile consultants teams working within large-scale transformation projects, that impact the life of millions of EU citizens. You will be involved in the handling of tickets at 1st level support for the European Commission.

As an Applicative Support Agent you will: 

• Receive incidents/requests via the ticketing system 
• Contact/respond to the end users via the ticketing system 
• Forward incidents/requests to other support services via the ticketing system
• Assess the priority of the tickets, according to internal procedures
• Manage and follow-up of registered incidents
• Create tickets, ensuring full traceability (logical link, reference) between the ticketing systems
• Communicate effectively with users and stakeholders
• Respond to SLAs

What would make you a fit for the role:

• University degree/Vocational Training Institute (IEK) diploma in Information Technology
• Good knowledge of English language
• Understanding of ITIL support processes 
• Experience with Ticketing Systems
• Basic experience/knowledge of Database Administration 
• Communication skills 
• Interaction skills - Customer service oriented
• Team spirit
• Able to work in multi-cultural environment
• Able to work according to processes and procedures

Being a part of the Netcompany-Ιntrasoft team, you will be provided with: 

• The opportunity to work in a modern environment & in a hybrid working model
• A seamless onboarding experience and a buddy to support you on your first steps
• A competitive compensation & benefits package
• Health and life insurance program
• Meal allowance
• Well-being activities (on premises)
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
• A personalized development plan for targeted career growth
• If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

All newcomers attend a high-quality training by our internal onboarding academy, regarding the Netcompany-Intrasoft culture and digital journey. All sessions are conducted by our tech specialists, who share their knowledge on technologies and methodologies that are used in our projects, ensuring a smooth and enlightening onboarding process.

Join Netcompany-Intrasoft Patras' branch, and be part of our 150+ tech enthusiasts team!

Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://bit.ly/3SSbBzU 

 #BePartOfSomethingGreat!

*Please submit your CV in English

All applications will be treated as strictly confidential.