Atlassian Application Support Agent

We are Netcompany-Intrasoft, a member of Netcompany Group A/S, and a leading European IT Solutions and Services company with strong international presence and expertise, dedicated to responsible digitalisation. We offer innovative and added-value solutions of the highest quality to a wide range of public and private organizations, while being a key-player in the EU Institutions for the past 30 years. We hold an outstanding record of 500+ organizations in 70+ countries, that have chosen our solutions and services, to fulfil their business needs. Our team of 3500+ professionals is our driving force and our most valuable asset.

Joining us as an Atlassian Application Support Agent, you will integrate the Project Management Support Team. Responsibilities of the team encompass deploying, testing, and operating all the Atlassian Eco System which provides different functionalities to various entities.

The offered service consists of the following sub-services:

• Atlassian to Business (A2B) is a service based on a highly customizable system, utilizing Jira and Confluence plus a broad number of additional components, hosted at a data center.
• The IT Network (ITnet) service, the software development lifecycle management (SDLC) toolset, provides a collaborative space for IS developers, both internal and external. The approach is inspired by the open-source communities' way of working.
• ITnet offers the following services: Version Control System (SVN, Git), Issue Tracker (Jira), Agile Iteration Management, Collaborative Code Review (Fisheye, Sonarqube), Software Code Repository (Nexus), Continuous Integration (Bamboo), and Collaborative Documentation (Confluence/Gliffy/Balsamiq).

As an Atlassian Application Support Agent  you will:

• Receive and log user requests/ incidents & questions (by e-mail or Service Now).
• Solving the first line, investigating problems, and determining appropriate actions.
• Keep end-users informed on request status and progress.
• Manage Upgrade/Migration of Atlassian Servers
• Participate in meetings with Officials.
• Improving documentation and creating FAQs based on received calls.

What would make you a fit for the role:

• Higher education or equivalent overall experience
• Some knowledge of JIRA at user level preferred, higher knowledge is a plus.
• Knowledge In System and Network Administration preferred
• A first successful experience in user support
• Have good analytical skills and quickly understand process.
• Be solution-oriented as well proactive and reactive to any problem.
• High communication skills and ensure customer satisfaction.
• Ability to work in an international/multicultural environment. 
• Strong team player with excellent relationship skills.
• You are stress resistant and able to impart knowledge at various levels.
• Good knowledge of English, Any other language is an asset.
• Good communication skills.
• Takes initiatives.
• ITIL V3 foundation certification.
• Experience with European Commission is an asset.
• Experience with ticketing system (Service Now is an asset).
• Ability to adapt to changes quickly.
• Analytical and systematic approach to problem solving.
• Punctual, meticulous and reliable.

Being a part of the Netcompany-Ιntrasoft team, you will be provided with:

• The opportunity to work in a modern environment.
• A competitive compensation & benefits package
• Hospitalization plan
• Hybrid working model
• Meal and commuting allowance
• Well-being activities (on-premises)
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc training)
• A personalized development plan for targeted career growth

If you are looking forward to being part of a diverse environment and having the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

By joining Netcompany - Intrasoft Belgium, you will be an integral part of a distinguished team of 600+ tech enthusiasts working on international projects, primarily within the European Institutions market. Whether you're collaborating with clients on their premises or harnessing the power of cutting-edge technologies at our facilities, you'll have the opportunity to shape the future of digital services in an environment that values your ideas and fosters your growth.

#LI-MA1

Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://bit.ly/3SSbBzU 

 #BePartOfSomethingGreat!

*Please submit your CV in English

All applications will be treated as strictly confidential.