Application Support Agent - Plant Expert

We are Netcompany-Intrasoft, a member of Netcompany Group A/S, and a leading European IT Solutions and Services company with strong international presence and expertise, dedicated to responsible digitalisation. We offer innovative and added-value solutions of the highest quality to a wide range of public and private organizations, while being a key-player in the EU Institutions for the past 30 years. We hold an outstanding record of 500+ organizations in 70+ countries, that have chosen our solutions and services, to fulfil their business needs. Our team of 3500+ professionals is our driving force and our most valuable asset.

Are you ready to discover the role of a Application Support Agent - Plant Expert in Netcompany-Intrasoft?

As a Application Support Agent - Plant Expert you will:

• Act as the first contact point for all business users related questions on TRACES;
• Ensure and perform all communication with the end-users by email and phone;
• Provide services to all stakeholders according to ITIL best practices; handling and documenting all requests;
• Ensure the follow-up of incidents and issue tickets for resolution by the IT team;
• Keep any user manuals, FAQ, wikis and information dashboards up–to-date by documenting all relevant information;
• Perform end-user related functional compliance tests on the new releases of TRACES.

What would make you a fit for the role:

• Academic background: scientific studies such as agronomy, biology or any other relevant studies.
• Very good oral and written communication skills in English. Knowledge of additional languages is a plus;
• Good knowledge of Microsoft Office Suite; particularly Excel and Word.
• Good Strong analytical, problem solving and learning skills;
• Experienced user of web-based tools;
• Excellent customer service skills;
• Able to work in an international and multicultural environment ;
• Flexible;
• Independent;
• Team player.

Being a part of the Netcompany-Ιntrasoft team, you will be provided with:
The opportunity to work in a modern environment.
A competitive compensation & benefits package
Hospitalization plan
Hybrid working model
Meal and commuting allowance
Well-being activities (on premises)
Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
A personalized development plan for targeted career growth

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

By joining Netcompany - Intrasoft Belgium, you will be an integral part of a distinguished team of 600+ tech enthusiasts working for international projects, primarily within the European Institutions market. Whether you're collaborating with clients on their premises or harnessing the power of cutting-edge technologies at our own facilities, you'll have the opportunity to shape the future of digital services in an environment that values your ideas and fosters your growth.

#LI-PG1

Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://bit.ly/3SSbBzU 

 #BePartOfSomethingGreat!

*Please submit your CV in English

All applications will be treated as strictly confidential.