Service Desk 1st Line Support Agent

We are Netcompany-Intrasoft, a member of Netcompany Group A/S, and a leading European IT Solutions and Services company with strong international presence and expertise, dedicated to responsible digitalisation. We offer innovative and added-value solutions of the highest quality to a wide range of public and private organizations, while being a key-player in the EU Institutions for the past 30 years. We hold an outstanding record of 500+ organizations in 70+ countries, that have chosen our solutions and services, to fulfil their business needs. Our team of 3500+ professionals is our driving force and our most valuable asset.
For more information regarding our company, as current projects, job openings around Europe and life at Netcompany-Intrasoft, please visit our website: www.netcompany.com.

Are you ready for a sneak-peek in the day of a Service Desk 1st Line Support Agent in Netcompany-Intrasoft?

As a Service Desk 1st Line Support Agent you will:

• Be the first point of contact for all incoming tickets in our customer. You will interact with the end-user face to face or remotely and will either resolve the ticket or coordinate the end-to-end resolution of the ticket with all other necessary parties.
• Assist the end-user with all basic software, hardware and audio-visual equipment.
• Resolution of Incidents and Service requests as well as installation of software, configuration and upgrades of ICT systems and minor hardware repairs for End-users devices.
• Administer day-to-day operations to satisfy continuity of service, recovery, security and performance needs.

What would make you a fit for the role:

• Bachelor's degree plus minimum 3 years of relevant experience
• Proven IT Service Desk and direct customer support experience of minimum 3 years
• Knowledge of MS Office tools, ITSM tools, windows and Active Directory
• Experience hardware troubleshooting and software installation, network troubleshooting
• Fluency in English (mandatory) with strong communications skills
• Team player with a willingness to offer and provide help to non-technical users
• The ability to work in unusual situations, flexibility, and a willingness to undertake tasks not directly related to the job description
• Ability to handle a constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times
• An ability to build excellent and strong relationships with the End-User base
• Ability to provide support over the phone; excellent phone conversation skills, professional demeanor.  

At least one of the following certifications:

• Microsoft Technology Associate (MTA), Microsoft
• Solutions Associate (MCSA) 
• Microsoft Solutions Expert (MCSE)
• Microsoft Azure Certificates
• Microsoft 365 Certificates
• CompTIA A+ Technical PC or similar certifications
• ITIL V4

Being a part of the Netcompany-Ιntrasoft team, you will be provided with:

• The opportunity to work in a modern environment.
• A competitive compensation & benefits package.
• Hospitalization plan.
• Hybrid working model.
• Meal and commuting allowance.
• Well-being activities (on premises).
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings).
• A personalized development plan for targeted career growth.

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

#LI-LT1

*Please submit your CV in English

All applications will be treated as strictly confidential.

Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://bit.ly/3SSbBzU 

 #BePartOfSomethingGreat!

*Please submit your CV in English

All applications will be treated as strictly confidential.