Helpdesk Operator (Level 1 Support)

We are Netcompany-Intrasoft, a member of Netcompany Group A/S, and a leading European IT Solutions and Services company with strong international presence and expertise, dedicated to responsible digitalisation. We offer innovative and added-value solutions of the highest quality to a wide range of public and private organizations, while being a key-player in the EU Institutions for the past 30 years. We hold an outstanding record of 500+ organizations in 70+ countries, that have chosen our solutions and services, to fulfil their business needs. Our team of 3500+ professionals is our driving force and our most valuable asset.

What does it feel like to be a Helpdesk Operator in Netcompany-Intrasoft?

Joining us as a Helpdesk Operator , you will be a part of the Corporate Services Sector. S/he works as part of a small team, the Service Desk team, and will be expected to work on a broad range of tasks in all areas of IT Corporate Services.

As Helpdesk Operator you will:

• Act as a first point of contact for all user IT and non-IT related requests and technical support issues
• Provide technical assistance to determine nature of problems
• Logistical support with incoming mail and management of office supplies
• Help with the management of office workspace
• Process reports from the incidents management tool.

What would make you a fit for the role:

• Bachelor's Degree or 3 years of higher education or equivalent in professional experience
• English excellent level (C1+)
• Professional experience in an IT or Facilities support team
• Experience in providing support to users
• Ability to identify user's needs
• Ability to work independently as well as part of a team in a multicultural environment
• Flexibility and capacity to act upon problems
• Strong client orientation and communication skills

Being a part of the Netcompany-Ιntrasoft team, you will be provided with:

• The opportunity to work in a modern environment.
• A competitive compensation & benefits package
• Hospitalization plan
• Meal and commuting allowance
• Well-being activities (on premises)
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
• A personalized development plan for targeted career growth

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

By joining Netcompany - Intrasoft Belgium, you will be an integral part of a distinguished team of 600+ tech enthusiasts working for international projects, primarily within the European Institutions market. Whether you're collaborating with clients on their premises or harnessing the power of cutting-edge technologies at our own facilities, you'll have the opportunity to shape the future of digital services in an environment that values your ideas and fosters your growth.

#LI-VT1

Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://bit.ly/3SSbBzU 

 #BePartOfSomethingGreat!

*Please submit your CV in English

All applications will be treated as strictly confidential.