Application Support Agent

We are Netcompany-Intrasoft, a member of Netcompany Group A/S, and a leading European IT Solutions and Services company with strong international presence and expertise, dedicated to responsible digitalisation. We offer innovative and added-value solutions of the highest quality to a wide range of public and private organizations, while being a key-player in the EU Institutions for the past 30 years. We hold an outstanding record of 500+ organizations in 70+ countries, that have chosen our solutions and services, to fulfil their business needs. Our team of 3500+ professionals is our driving force and our most valuable asset.

For more information regarding our company, as current projects, job openings around Europe and life at Netcompany-Intrasoft, please visit our website: www.netcompany.com.

So, what are the main duties of an Application Support Agent in Netcompany-Intrasoft?
Joining us as an Application Support Agent, you will have the opportunity to be a part of our highly skilled agile consultants teams working within large-scale transformation projects, that impact the lives of millions of EU citizens. You will be involved in the design, customization, integration, and maintenance of enterprise-scale CRM/CX implementations that are intended mainly for private sector organizations. 

As an Application Support Agent you will:

• Receive and log requests/ incidents & users's questions (by e-mail, phone, or face-to-face); provide technical support, investigate problems, and determine appropriate actions.
• Keep end-users informed on request status and progress.
• Setup configuration.
• Participate in meetings with Commission staff to define their needs for the evaluation process.
• Provide training to Commission staff.
• Participate in meetings with the development team.
• Improve documentation and create FAQs based on received calls.

What would make you a fit for the role:

• Higher education or equivalent overall experience.
• A first successful experience in user support (minimum 1 year).
• European level C1 in English is mandatory.
• Have a good analytical skill and quickly understand the process.
• Be solution-oriented as well as proactive and reactive to any problem.
• High communication skills and ensure customer satisfaction.
• Ability to work in an international/multicultural environment.
• Strong team player with excellent relationship skills.
• You are stress-resistant and able to impart knowledge at various levels.

It would also be a plus if you match some of the following:

• Any other language is an asset.
• ITIL Foundation Certified.

Being a part of the Netcompany-Ιntrasoft team, you will be provided with:

• The opportunity to work in a modern environment.
• A competitive compensation & benefits package
• Hospitalization plan
• Hybrid working model
• Meal and commuting allowance
• Well-being activities (on premises)
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
• A personalized development plan for targeted career growth

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

By joining Netcompany - Intrasoft Belgium, you will be an integral part of a distinguished team of 600+ tech enthusiasts working for international projects, primarily within the European Institutions market. Whether you're collaborating with clients on their premises or harnessing the power of cutting-edge technologies at our own facilities, you'll have the opportunity to shape the future of digital services in an environment that values your ideas and fosters your growth.

Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://bit.ly/3SSbBzU 

 #BePartOfSomethingGreat!

*Please submit your CV in English

All applications will be treated as strictly confidential.