IT Service Desk Project Manager

Company Description

We are Netcompany-Intrasoft, a leading European IT Solutions and Services Group with strong international presence and expertise, offering innovative and added-value solutions of the highest quality to a wide range of international and national public and private organizations. More than 500 organizations in over 70 countries worldwide have chosen the company's services and solutions to fulfill their business needs. For more information regarding our company, current projects, and openings around Europe, please consult our website:

Job Description

A day in the life of a Project Manager for Large European Institutions Projects
We are  looking for a Project Manager with experience in implanting projects around Service Desk Operations, or Operations in general (support, maintenance, etc.)


If you have

  • Minimum of 5 Years of Project Management Experience - specifically in IT or related projects, with at least 3 years in a leadership or supervisory role.
  • Proven Experience in Service Desk Operations - experience in setting up, managing, and/or transitioning IT service desks.
  • Experience with ITSM Tools.
  • Demonstrated Success in Project Deliverables - clear track record of successful project completion, on time and within budget.
  • Experience with managing Training for Service Desk Agents/Operations (training material, organize training sessions, etc)
  • Excellent Communication Skills - proficiency in communicating across all organizational levels, from team members to high-level stakeholders.
  • Analytical and Problem-Solving Skills - ability to troubleshoot, solve complex problems, and provide practical business solutions.
  • Adaptability and Flexibility - capable of managing multiple priorities and rapid changes in technology, direction, and strategy.
  • Proficiency in Project Management Software - such as Microsoft Project or similar.
  • Understanding of Network and Infrastructure - basics of IT infrastructure that supports service desk operations.

It would be nice if you had

  • Project Management Professional (PMP), PM2, etc.
  • ITIL4 Certification - Foundation level as a minimum.

…then this position is suitable for you!

Additional Information

This position comes with  

  • Competitive compensation packages  
  • Continuous learning (with the most modern methods - unlimited access to Udemy for Business), and fast career growth  
  • Interesting and challenging tasks within large-scale projects 
  • An international dynamic within a fast-paced working environment 
  • The opportunity to work in a diverse environment with talented colleagues 

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. At Netcompany-Intrasoft we respect human rights as part of our culture, and we focus on creating a positive workplace in which all employees are valued and where diversity and inclusivity are welcomed.

The safety and well-being of our employees remain our top priority. Please note that Netcompany-Intrasoft’s recruitment process is being conducted virtually due to preventive measures against the Covid-19 pandemic.


Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values 


*Please submit your CV in English

All applications will be treated as strictly confidential.


Luxembourg, Luxembourg

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