Technical Support Team Leader

We are Netcompany-Intrasoft, a member of Netcompany Group A/S, and a leading European IT Solutions and Services company with strong international presence and expertise, dedicated to responsible digitalisation. We offer innovative and added-value solutions of the highest quality to a wide range of public and private organizations, while being a key-player in the EU Institutions for the past 30 years. We hold an outstanding record of 500+ organizations in 70+ countries, that have chosen our solutions and services, to fulfil their business needs. Our team of 3500+ professionals is our driving force and our most valuable asset.

Are you ready to discover the role of a Technical Support Team Leader in Netcompany-Intrasoft?

As a Technical Support Team Leader you will:

• Daily operational team management of Front Office and/or Back Office teams, including planning, definition of tasks, review of service level, quality control, risk analysis, call handling status and escalation, status reports (daily, monthly, yearly), problem reporting and organisation definition;
• Resource management: planning of resource usage (shifts, holidays, projects) and estimation of costs, timescale and resource requirements for the expected level of service;
• Proactive in interaction with hierarchy;
• Resilient, ability to identify challenges and propose improvements in the processes. Activities tracking against the plan, provide regular and accurate reports;
• Costs monitoring, timescales and resources used. Take appropriate actions where these deviate from agreed tolerances;
• Managing the change control procedure;
• Providing effective leadership for the operational team, ensuring that team members are motivated and constantly developing their skills and experience;
• Develop and maintain operational unit procedures;
• Drive service enhancements and optimisations;
• Facilitate and foster change;
• Facilitate and steer work meetings with internal users;
• Perform internal users satisfaction analysis

What would make you a fit for the role:

• Bachelor's or Master's Degree and minimum 5-7 years of relevant experience in indicative or similar roles;
• Very good project management skills;
• Very good team management skills;
• Very good in quality management;
• Advanced IT product knowledge and experience (HW/SW);
• Highly autonomous and IT skilled in business management tools;
• Strong sense of professionalism, flexible and responsive at all times to meet the changing needs of the service and the service users;
• Knowledge of the Institution and its main key players, preferred experience of working with elected Members;
• Conscientious and efficient, shows persistence when faced with difficult problems or challenges; remains calm in stressful situations;
• Multitasking and result oriented;
• Precise, thriving on quality;
• Emphatic listening;
• Excellent communication skills;
• Fluent in both English/French both written and oral;
• Very good skills in all of the MS office applications;
• ITIL V4 Foundation Certification.

…then this position is suitable for you!

Being a part of the Netcompany-Ιntrasoft team, you will be provided with:
The opportunity to work in a modern environment.
A competitive compensation & benefits package
Hospitalization plan
Hybrid working model
Meal and commuting allowance
Well-being activities (on premises)
Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
A personalized development plan for targeted career growth

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

By joining Netcompany - Intrasoft Belgium, you will be an integral part of a distinguished team of 600+ tech enthusiasts working for international projects, primarily within the European Institutions market. Whether you're collaborating with clients on their premises or harnessing the power of cutting-edge technologies at our own facilities, you'll have the opportunity to shape the future of digital services in an environment that values your ideas and fosters your growth.

Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://bit.ly/3SSbBzU 

 #BePartOfSomethingGreat!

*Please submit your CV in English

All applications will be treated as strictly confidential.