IT Techpoint Agent

Company Description

We are Netcompany-Intrasoft, a leading European IT Solutions and Services Group with strong international presence and expertise, offering innovative and added-value solutions of the highest quality to a wide range of international and national public and private organizations. More than 500 organizations in over 70 countries worldwide have chosen the company's services and solutions to fulfill their business needs. For more information regarding our company, current projects, and openings around Europe, please consult our website:

Job Description

A day in the life of a IT Techpoint Agent for Large European Institutions Projects. 

As a IT Techpoint Agent,

Your main duties will be: 

  • Unlock User account
  • Recovering/Repairing .PST files
  • Install/Uninstall/Reinstall Software
  • Create new Outlook profiles
  • Maintain the resources from Laptop for users
  • Help the user to solve all his issues
  • Give continuity to the Issue transferring to other teams
  • Check the mailbox – send procedure
  • Delivering of IT Assets for newcomer
  • Return stock from leavers
  • Troubleshooting/replacement of IT Assets (laptop, headset..)
  • Help users to change their password by calling IAM
  • Check small issues on GSM (like Email not refreshing)
  • Help users to create their requests if needed
  • Send the on-site technician in case of an issue for a specific desk
  • Provision of forgotten accessories (e.g., laptop charger)

If you have: 


  • Strong spoken and written interpersonal (English and French), communication and presentation skills
  • Effectively communicate with clients and team members for technical topics
  • Ability to drive workload independently
  • Ability to thrive in a fast-paced dynamic environment
  • Attention to detail
  • Ability to work in a co-operative way
  • Strong work ethic
  • Good understanding of ITIL processes including Incident Management
  • Ability to carry out comprehensive desk research

…then this position is suitable for you!

It would also be a plus if you had  

  • General Knowledge of EU Institutions

This position comes with  

  • Competitive compensation packages  
  • Continuous learning (with the most modern methods - unlimited access to Udemy for Business), and fast career growth  
  • Interesting and challenging tasks within large-scale projects 
  • An international dynamic within a fast-paced working environment 
  • The opportunity to work in a diverse environment with talented colleagues 

Working conditions:

  • Onsite
Additional Information

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. At Netcompany-Intrasoft we respect human rights as part of our culture, and we focus on creating a positive workplace in which all employees are valued and where diversity and inclusivity are welcomed.


Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values 


*Please submit your CV in English

All applications will be treated as strictly confidential.


Luxembourg, Luxembourg

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