IT Support Operations Agent

Company Description

We are Netcompany-Intrasoft, a member of Netcompany Group A/S, and a leading European IT Solutions and Services company with strong international presence and expertise, dedicated to responsible digitalisation. We offer innovative and added-value solutions of the highest quality to a wide range of public and private organizations, while being a key-player in the EU Institutions for the past 30 years. We hold an outstanding record of 500+ organizations in 70+ countries, that have chosen our solutions and services, to fulfil their business needs. Our team of 3500+ professionals is our driving force and our most valuable asset.
For more information regarding our company, as current projects, job openings around Europe and life at Netcompany-Intrasoft, please visit our website: www.netcompany.com.

Job Description

Are you ready to discover the role of an IT Support Operations Agent in Netcompany-Intrasoft?

As an IT Support Operations Agent you will:

  • Install/ uninstall/ reinstall software
  • Maintain the resources from laptop for users
  • Maintain IT stock (scan serial number, clean keyboard and mouse, unpack screens)
  • Replace IT assets (headset, keyboard/mouse etc.)
  • Perform and complete all assigned requests in an accurate and timely manner
  • Update the CMDB whenever changes, removals and/or additions occur
  • Keep the CMDB accurate and complete
  • Install Move Add and Change daily work 
  • Update CMDB following Installations, Moves, Add & Changes
  • Prepare IT equipment for newcomers
  • Install images on machines
  • Be responsible for the preparation, storage and delivery of donations.
Qualifications

What would make you a fit for the role:

  • Very good level in English (C1) & good level in French (B2)
  • Good understanding of ITIL processes including Incident Management
  • Effective communication with clients and team members for technical topics
  • Ability to drive workload independently and work in a fast-paced dynamic environment
  • Attention to detail
  • Ability to work in a co-operative way
  • Strong work ethic
  • Ability to carry out comprehensive desk research & to check and maintain stock
  • Good communication and presentation skills
  • Respect of the scheduling
Additional Information

Being a part of the Netcompany-Ιntrasoft team, you will be provided with:

  • The opportunity to work in a modern environment.
  • A competitive compensation & benefits package
  • Hospitalization plan
  • Hybrid working model
  • Meal and commuting allowance
  • Well-being activities (on premises)
  • Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
  • A personalized development plan for targeted career growth

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

By joining Netcompany - Intrasoft Belgium, you will be an integral part of a distinguished team of 600+ tech enthusiasts working for international projects, primarily within the European Institutions market. Whether you're collaborating with clients on their premises or harnessing the power of cutting-edge technologies at our own facilities, you'll have the opportunity to shape the future of digital services in an environment that values your ideas and fosters your growth.

Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Valueshttps://bit.ly/3SSbBzU 

 #BePartOfSomethingGreat!

*Please submit your CV in English

All applications will be treated as strictly confidential.

Workplace

Lisbon, Portugal

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