Senior - Onsite Conferencing Support

Company Description

We are Netcompany-Intrasoft, a leading European IT Solutions and Services Group with strong international presence and expertise, offering innovative and added-value solutions of the highest quality to a wide range of international and national public and private organizations. More than 500 organizations in over 70 countries worldwide have chosen the company's services and solutions to fulfill their business needs. For more information regarding our company, current projects, and openings around Europe, please consult our website: www.netcompany-intrasoft.com.

Job Description

We are looking for a Video Conferencing Operator to support the Video Conference calls at the Client, EU Institution. The position involves a high degree of exposure to the senior staff, sometimes working with the senior executive team. The list of job responsibilities as well as technical and specific skills / experience is shown below.

Job responsibilities

Remote and onsite / onsite support for video conferencing services;
Must be able to use setup and monitor video conference calls, establish permanent virtual meeting rooms and operate and troubleshoot the video conferencing system
Must be comfortable working with Level 2 and Level 3 video conferencing engineers to troubleshoot and resolve incidents
Must be able to support executive and non-executive users on the phone and in person , maintaining a highly professional demeanor, including for requests which may be during executive meetings which require immediate responses and resolution
Contribute to continual improvement and root cause analysis
Contribute toward overall improved system stability and user satisfaction
Schedule video conference calls based on user requests
Monitor availability and quality of data lines used by video conferencing, raising issues with providers as necessary
Answer questions of users related to videoconferencing
Conduct regular testing of Video Conference devices
Monitor network “quality of service” for all videoconferencing devices
Create and maintain documentation for each type of videoconferencing device
Generate weekly and monthly statistics on video conferencing activities
Stay up-to-date on topics related to video conferencing technologies
Promote use of the video conferencing system
Keep the CMDB up-to-date

Qualifications

Technical and specific skills / Experience

Understanding of video conferencing related protocols
Knowledge of VoIP telephony environments
Experience setting up and monitoring video conferencing calls
Experience of troubleshooting the video conferencing system

Additional Information

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. At Netcompany-Intrasoft we respect human rights as part of our culture, and we focus on creating a positive workplace in which all employees are valued and where diversity and inclusivity are welcomed.

The safety and well-being of our employees remain our top priority. Please note that Netcompany-Intrasoft’s recruitment process is being conducted virtually due to preventive measures against the Covid-19 pandemic.

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Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://bit.ly/3SSbBzU

#BePartOfSomethingGreat!

*Please submit your CV in English

All applications will be treated as strictly confidential.