Telephony Support

We are Netcompany-Intrasoft, a leading European IT Solutions and Services Group with strong international presence and expertise, offering innovative and added-value solutions of the highest quality to a wide range of international and national public and private organizations. More than 500 organizations in over 70 countries worldwide have chosen the company's services and solutions to fulfill their business needs.

For more information regarding our company, current projects, and openings around Europe, please consult our website: www.netcompany-intrasoft.com.

We are looking for a Telephony Support person who will be responsible for managing the resolution of incidents and handling service requests for mobile devices; making sure customer satisfaction targets are met. The Mobile phone support agent also needs to be the interface with external vendors & partners involved in the delivery of mobile phone services and products. The non-exhaustive list of job responsibilities as well as technical and specific skills / experience is shown below.

If you have:

• At least 1+ year of experience
• Very good command in both English and French (B2+)
• Provide support for mobile and tablet devices, such as iPhone and iPads
• Manage orders and repairs of mobile/tablet devices
• Device assignment to the staff
• Request line activation to the provider
• Billing management: control, statistics and distribution to the coordinators
• Enrolment to Mobile Device Management system
• Support testing of new iOS versions and follow-up patching policies
• Mobile devices incident diagnosis, prioritisation, resolution and escalation of unresolved cases to support/technical team in the Bank and to external provider
• Keep the CMDB up-to-date
• Log all incidents, service requests and follow-up actions in the appropriate tools
• Keep customers informed on incident status and progress
• Identify and escalate major incidents to management
• Draft and maintain documentation, How To’s and knowledge base articles for mobile phone related topics
• Knowledge of Apple IPhone and their ecosystem
• Knowledge of MDM tools
• Knowledge of mobile operating systems

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. At Netcompany-Intrasoft we respect human rights as part of our culture, and we focus on creating a positive workplace in which all employees are valued and where diversity and inclusivity are welcomed.

#LI-VT1

Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://bit.ly/3SSbBzU 

 #BePartOfSomethingGreat!

*Please submit your CV in English

All applications will be treated as strictly confidential.