Service Desk Agent (Technical support)- French Speakers- Freelance

Company Description

We are Netcompany-Intrasoft, a member of Netcompany Group A/S, and a leading European IT Solutions and Services company with strong international presence and expertise, dedicated to responsible digitalisation. We offer innovative and added-value solutions of the highest quality to a wide range of public and private organizations, while being a key-player in the EU Institutions for the past 30 years. We hold an outstanding record of 500+ organizations in 70+ countries, that have chosen our solutions and services, to fulfil their business needs. Our team of 3500+ professionals is our driving force and our most valuable asset.
For more information regarding our company, as current projects, job openings around Europe and life at Netcompany-Intrasoft, please visit our website: www.netcompany.com.

Job Description

Are you ready for a sneak-peek in the day of an Service Desk Agent (Technical support) in Netcompany-Intrasoft?


As a Service Desk Agent (Technical support) you will:

  • Support the Video Conference calls at the Client;
  • Provide remote and onsite support for video conferencing services;
  • Use setup and monitor video conference calls, establish permanent virtual meeting rooms and operate and troubleshoot the video conferencing system;
  • Working with Level 2 and Level 3 video conferencing engineers to troubleshoot and resolve incidents;
  • Support executive and non-executive users on the phone and in person, maintaining a highly professional demeanor, including for requests which may be during executive meetings which require immediate responses and resolution;
  • Contribute to continual improvement and root cause analysis and overall improved system stability and user satisfaction;
  • Schedule video conference calls based on user requests;
  • Monitor availability and quality of data lines used by video conferencing, raising issues with providers as necessary;
  • Answer questions of users related to videoconferencing;
  • Conduct regular testing of Video Conference devices;
  • Monitor network “quality of service” for all videoconferencing devices;
  • Create and maintain documentation for each type of videoconferencing device;
  • Generate weekly and monthly statistics on video conferencing activities;
  • Stay up-to-date on topics related to video conferencing technologies;
  • Promote use of the video conferencing system;
  • Keep the CMDB up-to-date.
Qualifications

What would make you a fit for the role:

  • Understanding of video conferencing related protocols;
  • Knowledge of VoIP telephony environments;
  • Experience setting up and monitoring video conferencing calls;
  • Experience of troubleshooting the video conferencing system;
  • Good level of English and French. 
Additional Information

Being a part of the Netcompany-Ιntrasoft team, you will be provided with:

  • The opportunity to work in a modern environment.
  • A competitive compensation & benefits package
  • Hospitalization plan
  • Meal and commuting allowance
  • Well-being activities (on premises)
  • Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
  • A personalized development plan for targeted career growth

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

#LI-LT1

Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Valueshttps://bit.ly/3SSbBzU 

 #BePartOfSomethingGreat!

*Please submit your CV in English

All applications will be treated as strictly confidential.

Workplace

Lisbon, Portugal

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