Service Desk Agent (Technical support)- French Speakers- Freelance

Company Description

We are Netcompany-Intrasoft, a member of Netcompany Group A/S, and a leading European IT Solutions and Services company with strong international presence and expertise, dedicated to responsible digitalisation. We offer innovative and added-value solutions of the highest quality to a wide range of public and private organizations, while being a key-player in the EU Institutions for the past 30 years. We hold an outstanding record of 500+ organizations in 70+ countries, that have chosen our solutions and services, to fulfil their business needs. Our team of 3500+ professionals is our driving force and our most valuable asset.
For more information regarding our company, as current projects, job openings around Europe and life at Netcompany-Intrasoft, please visit our website:

Job Description

Are you ready for a sneak-peek in the day of an Service Desk Agent (Technical support) in Netcompany-Intrasoft?

As a Service Desk Agent (Technical support) you will:

  • Support the Video Conference calls at the Client;
  • Provide remote and onsite support for video conferencing services;
  • Use setup and monitor video conference calls, establish permanent virtual meeting rooms and operate and troubleshoot the video conferencing system;
  • Working with Level 2 and Level 3 video conferencing engineers to troubleshoot and resolve incidents;
  • Support executive and non-executive users on the phone and in person, maintaining a highly professional demeanor, including for requests which may be during executive meetings which require immediate responses and resolution;
  • Contribute to continual improvement and root cause analysis and overall improved system stability and user satisfaction;
  • Schedule video conference calls based on user requests;
  • Monitor availability and quality of data lines used by video conferencing, raising issues with providers as necessary;
  • Answer questions of users related to videoconferencing;
  • Conduct regular testing of Video Conference devices;
  • Monitor network “quality of service” for all videoconferencing devices;
  • Create and maintain documentation for each type of videoconferencing device;
  • Generate weekly and monthly statistics on video conferencing activities;
  • Stay up-to-date on topics related to video conferencing technologies;
  • Promote use of the video conferencing system;
  • Keep the CMDB up-to-date.

What would make you a fit for the role:

  • Understanding of video conferencing related protocols;
  • Knowledge of VoIP telephony environments;
  • Experience setting up and monitoring video conferencing calls;
  • Experience of troubleshooting the video conferencing system;
  • Good level of English and French. 
Additional Information

Being a part of the Netcompany-Ιntrasoft team, you will be provided with:

  • The opportunity to work in a modern environment.
  • A competitive compensation & benefits package
  • Hospitalization plan
  • Meal and commuting allowance
  • Well-being activities (on premises)
  • Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
  • A personalized development plan for targeted career growth

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!


Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values 


*Please submit your CV in English

All applications will be treated as strictly confidential.


Lisbon, Portugal

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