IT Training and documentation expert

We are Netcompany-Intrasoft, a member of Netcompany Group A/S, and a leading European IT Solutions and Services company with strong international presence and expertise, dedicated to responsible digitalisation. We offer innovative and added-value solutions of the highest quality to a wide range of public and private organizations, while being a key-player in the EU Institutions for the past 30 years. We hold an outstanding record of 500+ organizations in 70+ countries, that have chosen our solutions and services, to fulfil their business needs. Our team of 3500+ professionals is our driving force and our most valuable asset.

For more information regarding our company, as current projects, job openings around Europe and life at Netcompany-Intrasoft, please visit our website: www.netcompany.com.

So, what are the main duties of an IT Training and documentation expert in Netcompany-Intrasoft?

Joining us as an IT Training and documentation expert, you will contribute significantly to the enhancement of our IT Support Services through the creation of clear and comprehensive documents, and work within a supportive and welcoming European environment, committed to fostering diversity and inclusivity in the workplace.

As an IT Training and documentation expert you will:

Documentation:

• Collaborate closely with our IT experts to understand intricate technical concepts and translate them into easily understandable documents.
• Follow up on the quality of service delivery.
• Prepare and provide training
• Craft precise and accurate technical documents
• Reorganize the Documentation Library.
• Create, review, and maintain high-quality technical documents, including templates, User Guides, SOPs, SDPs, knowledge base articles, and troubleshooting guides.
• Simplify complex technical information to ensure accessibility and ease of use for target audiences.
• Edit and revise documentation for clarity, consistency, and accuracy, following established style guidelines and standards.
• Assess the impact of changes, activities, and Incidents on documentation and lead review and updates of impacted documents.
• Format and structure documentation to improve readability and user-friendliness.
• Conduct regular checks on documents to ensure compliance with content standards, terminology, and naming conventions, as well as accuracy and currency.

Training:

• Prepare material training for internal users.
• Provide training and support to front-office and back-office agents.
• Provide guidance and assistance on documentation best practices and standards.

Quality:

• Perform quality checks on activity deliverables (RFC, SOP, SDP, Project, …).
• Identify areas of improvement and lead corrective actions by feedback and training.
• Report specific quality control in coordination with the quality team.
• Review quality process based on results and lessons learned.

What would make you a fit for the role:

• Bachelor’s degree in information technology, or related field (Master's degree preferred).
• Minimum of 5 years of experience in IT Support Services or back-office activities.
• Minimum of 3 years of experience with IT documentation tools such as ServiceNow, Confluence, and SharePoint.
• Experience as a trainer, quality coordinator, or Knowledge coordinator is an asset
• Strong knowledge of IT terminology and concepts, facilitating quick comprehension of complex technical information.
• Proficiency in spoken and written English is required, and French is an asset.
• spoken and written English is required, with a mandatory C1 certification.

Being a part of the Netcompany-Ιntrasoft team, you will be provided with:

• The opportunity to work in a modern environment.
• A competitive compensation & benefits package
• Hospitalization plan
• Hybrid working model
• Meal and commuting allowance
• Well-being activities (on-premises)
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc training)
• A personalized development plan for targeted career growth

If you are looking forward to being part of a diverse environment and having the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

By joining Netcompany - Intrasoft Belgium, you will be an integral part of a distinguished team of 600+ tech enthusiasts working on international projects, primarily within the European Institutions market. Whether you're collaborating with clients on their premises or harnessing the power of cutting-edge technologies at our own facilities, you'll have the opportunity to shape the future of digital services in an environment that values your ideas and fosters your growth.

#LI-MA1

Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://bit.ly/3SSbBzU 

 #BePartOfSomethingGreat!

*Please submit your CV in English

All applications will be treated as strictly confidential.