IT Training and Documentation Expert

We are Netcompany-Intrasoft, a member of Netcompany Group A/S, and a leading European IT Solutions and Services company with a strong international presence and expertise, dedicated to responsible digitalisation. We offer innovative and added-value solutions of the highest quality to a wide range of public and private organizations, while being a key player in the EU Institutions for the past 30 years. We hold an outstanding record of 500+ organizations in 70+ countries, that have chosen our solutions and services, to fulfil their business needs. Our team of 3500+ professionals is our driving force and our most valuable asset.

So, what are the main duties of a IT Training and Documentation Expert in Netcompany-Intrasoft? 

As an IT Training and Documentation Expert, you will:

Documentation:

• Collaborate closely with our IT experts to understand intricate technical concepts and translate them into easily understandable documents.
• Reorganize the Documentation Library;
• Create, review, and maintain high-quality technical documents, including templates, User Guides, SOPs, SDPs, knowledge base articles, and troubleshooting guides and format them to improve readability and user-friendliness;
• Assess the impact of changes, activities, and incidents on documentation and lead reviews of impacted documents;
• Conduct regular checks on documents to ensure compliance with content standards, terminology, and naming conventions, as well as accuracy and currency;
• Follow up on the quality of service delivery.

Training:

• Prepare training material for internal users;
• Provide training and support to front-office and back-office agents.

Quality:

• Perform quality checks on activity deliverables (RFC, SOP, SDP, Projects);
• Identify areas of improvement and lead corrective actions by feedback and training;
• Report specific quality control in coordination with the quality team.

What would make you a fit for the role:

• Bachelor’s degree in Information Technology, or related field;
• Minimum of 5 years of experience in IT Support Services or back-office activities;
• Minimum of 3 years of experience with IT documentation tools such as ServiceNow, Confluence, and SharePoint;
• Experience as a trainer, quality coordinator, or knowledge coordinator;
• Strong knowledge of IT terminology and concepts;
• Proficiency in spoken and written English, French is an asset.

Being a part of the Netcompany-Ιntrasoft team, you will be provided with:

• The opportunity to work in a modern environment.
• A competitive compensation & benefits package
• Hospitalization plan
• Hybrid working model
• Meal and commuting allowance
• Well-being activities (on premises)
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
• A personalized development plan for targeted career growth

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

By joining Netcompany - Intrasoft Belgium, you will be an integral part of a distinguished team of 600+ tech enthusiasts working for international projects, primarily within the European Institutions market. Whether you're collaborating with clients on their premises or harnessing the power of cutting-edge technologies at our own facilities, you'll have the opportunity to shape the future of digital services in an environment that values your ideas and fosters your growth.

Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://netcompany.com/careers/greece/our-values/

 #BePartOfSomethingGreat!

Please submit your CV in English. All applications will be treated as strictly confidential.

Should you be invited for an interview and be considered suitable candidates for the EU project at the first stage, we inform you that your CV may be forwarded to the relevant European Organization or third companies - consortium members participating in the specific EU project together with NETCOMPANY INTRASOFT for evaluation.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany-Intrasoft culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our our everyday working experience.