IT Operations Business Analyst (Senior)

Company Description

We are Netcompany-Intrasoft, a member of Netcompany Group A/S, and a leading European IT Solutions and Services company with strong international presence and expertise, dedicated to responsible digitalisation. We offer innovative and added-value solutions of the highest quality to a wide range of public and private organizations, while being a key-player in the EU Institutions for the past 30 years. We hold an outstanding record of 500+ organizations in 70+ countries, that have chosen our solutions and services, to fulfil their business needs. Our team of 3500+ professionals is our driving force and our most valuable asset.

Job Description

Are you ready to discover the role of a Senior IT Operations Business Analyst in Netcompany-Intrasoft?

Joining us as a Senior IT Operations Business Analyst, you will have the opportunity to be a part of our highly skilled agile team that designs, deploys, customizes, and supports the development and implementation of large-scale applications or projects related to e-Government, EU Institutions and Enterprise solutions.

As a Senior IT Operations Business Analyst you will:

  • Engage with Business Analysis and Data Analysis
  • Monitor data quality metrics and ensure business data and reporting needs are met
  • Produce reports for the EU process owner on a regular basis according to the agreed level of service
  • Perform on-demand data & business analysis for the quality of operations
  • Identify recurrent operational problems or negative trends and recommend solutions to overcome them
  • Detect and handle incidents based on the Event and Incident management processes
  • Participate in the coordination activities between the EU Member States and all involved stakeholders
  • Coordinate the testing of the EU Member States national customs applications, assuring the smooth transition from testing to the production environment
  • Perform presentations on business & application-related topics

What would make you a fit for the role:

  • Degree in Computer Science, Engineering or other relevant fields
  • At least 6 years of working experience in operations (including data-analysis experience)
  • Passion for and ability to understand customer needs and deliver great solutions
  • Advanced knowledge of MS Excel
  • Excellent communication & presentation skills in English (written & verbal)
  • Team-leading experience would be an advantage
  • Strong problem-solving skills
  • Strong organizational skills: task prioritization, effective time management, meeting organization, and facilitation

It would also be a plus if you match some of the following:

  • Knowledge of SQL
  • Experience in analysis and design of information systems
  • ITIL certification
  • Knowledge of French and/or German language
Additional Information

Being a part of the Netcompany-Ιntrasoft team, you will be provided with: 

  • The opportunity to work in a modern environment & in a hybrid working model
  • A seamless onboarding experience and a buddy to support you on your first steps
  • A competitive compensation & benefits package
  • Health and life insurance program
  • Meal and commuting allowance
  • Well-being activities (on premises)
  • Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
  • A personalized development plan for targeted career growth

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

By joining Netcompany-Intrasoft Athens, you will be part of a vivid team of 2000+ tech enthusiasts. When at the office you will have the chance to work at our brand-new, state-of-the-art, sustainable offices, located in 3 different spots in Athens!

#LI-Hybrid #LI-MR1 #LI-AG1

Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values 


*Please submit your CV in English

All applications will be treated as strictly confidential.


Athens, Greece

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