IT Systems Trainer and Support

Company Description

We are Netcompany-Intrasoft, a member of Netcompany Group A/S, and a leading European IT Solutions and Services company with strong international presence and expertise, dedicated to responsible digitalisation. We offer innovative and added-value solutions of the highest quality to a wide range of public and private organizations, while being a key-player in the EU Institutions for the past 30 years. We hold an outstanding record of 500+ organizations in 70+ countries, that have chosen our solutions and services, to fulfil their business needs. Our team of 3500+ professionals is our driving force and our most valuable asset.

Job Description

Are you ready to discover the role of an IT Trainer & Support professional in Netcompany-Intrasoft?

As an IT Systems Trainer and Support, you will have the responsibility for effectively supporting and delivering training and support to end users on relevant s/w applications within the public sector, aiming to enable them to use the application productively in their day-to-day tasks and responsibilities.

In this role you will:

  • Deliver Business Applications training and support (on-the-job training, remote training, structured classroom training)
  • Prepare and update the training material
  • Provide user support services
  • Act as 1st and 2nd tier support resources

What would make you a fit for the role:

  • Higher Education Degree
  • Experience with ticketing/issue tracking systems such as Atlassian’s JIRA or other ticketing tool
  • Experience in being the liaison with other teams to identify issues and support issue resolution
  • Excellent knowledge of MS Office suite
  • Strong customer service orientation 
  • Good presentation skills
  • Very good command of the English language
  • Availability to travel on a weekly basis to various  locations across Greece

It would also be a plus if you match some of the following:

  • Previous experience at least 2 years in business applications training and user support services, preferably within the public sector
  • Knowledge of e-learning platforms and tools
Additional Information

Being a part of the Netcompany-Ιntrasoft team, you will be provided with: 

  • The opportunity to work in a modern environment & in a hybrid working model
  • A seamless onboarding experience and a buddy to support you on your first steps
  • A competitive compensation & benefits package
  • Health and life insurance program
  • Meal and commuting allowance
  • Well-being activities (on premises)
  • Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
  • A personalized development plan for targeted career growth

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

By joining Netcompany-Intrasoft Athens, you will be part of a vivid team of 2000+ tech enthusiasts. When at the office you will have the chance to work at our brand-new, state-of-the-art, sustainable offices, located in 3 different spots in Athens!

Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values 


*Please submit your CV in English

All applications will be treated as strictly confidential.


Athens, Greece

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