IT Systems Trainer and Support
Company Description
We are Netcompany-Intrasoft, a member of Netcompany Group A/S, and a leading European IT Solutions and Services company with strong international presence and expertise, dedicated to responsible digitalisation. We offer innovative and added-value solutions of the highest quality to a wide range of public and private organizations, while being a key-player in the EU Institutions for the past 30 years. We hold an outstanding record of 500+ organizations in 70+ countries, that have chosen our solutions and services, to fulfil their business needs. Our team of 3500+ professionals is our driving force and our most valuable asset.
Job Description
Are you ready to discover the role of an IT Trainer & Support professional in Netcompany-Intrasoft?
As an IT Systems Trainer and Support, you will have the responsibility for effectively supporting and delivering training and support to end users on relevant s/w applications within the public sector, aiming to enable them to use the application productively in their day-to-day tasks and responsibilities.
In this role you will:
- Deliver Business Applications training and support (on-the-job training, remote training, structured classroom training)
- Prepare and update the training material
- Provide user support services
- Act as 1st and 2nd tier support resources
Qualifications
What would make you a fit for the role:
- Higher Education Degree
- Experience with ticketing/issue tracking systems such as Atlassian’s JIRA or other ticketing tool
- Experience in being the liaison with other teams to identify issues and support issue resolution
- Excellent knowledge of MS Office suite
- Strong customer service orientation
- Good presentation skills
- Very good command of the English language
- Availability to travel on a weekly basis to various locations across Greece
It would also be a plus if you match some of the following:
- Previous experience at least 2 years in business applications training and user support services, preferably within the public sector
- Knowledge of e-learning platforms and tools
Additional Information
Being a part of the Netcompany-Ιntrasoft team, you will be provided with:
- The opportunity to work in a modern environment & in a hybrid working model
- A seamless onboarding experience and a buddy to support you on your first steps
- A competitive compensation & benefits package
- Health and life insurance program
- Meal and commuting allowance
- Well-being activities (on premises)
- Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
- A personalized development plan for targeted career growth
If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!
By joining Netcompany-Intrasoft Athens, you will be part of a vivid team of 2000+ tech enthusiasts. When at the office you will have the chance to work at our brand-new, state-of-the-art, sustainable offices, located in 3 different spots in Athens!
Our culture
Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://bit.ly/3SSbBzU
#BePartOfSomethingGreat!
*Please submit your CV in English
All applications will be treated as strictly confidential.
Workplace
Athens, Greece