IT Call Center Operator

We are Netcompany-Intrasoft, a member of Netcompany Group A/S, and a leading European IT Solutions and Services company with strong international presence and expertise, dedicated to responsible digitalisation. We offer innovative and added-value solutions of the highest quality to a wide range of public and private organizations, while being a key-player in the EU Institutions for the past 30 years. We hold an outstanding record of 500+ organizations in 70+ countries, that have chosen our solutions and services, to fulfil their business needs. Our team of 3500+ professionals is our driving force and our most valuable asset.

For more information regarding our company, as current projects, job openings around Europe and life at Netcompany-Intrasoft, please visit our website: www.netcompany.com.

So, what are the main duties of an IT Call Center Operator in Netcompany-Intrasoft?

As an IT Call Center Operator you will:

• Respond to user requests via phone, email, or chat as the first-line customer liaison.
• Diagnose and resolve hardware/software issues remotely within SLA guidelines.
• Record, track, and monitor incidents in the Service Management Tool.
• Manage the incident lifecycle, including resolution, closure, and verification.
• Follow up with users to ensure issue resolution and provide guidance.
• Assist with PC reconfiguration and installation.
• Adhere to standard service desk procedures and processes.
• Act as a liaison between staff and IT, escalating issues as needed.
• Maintain and update documentation (SharePoint, Knowledge Base, etc.).

What would make you a fit for the role:

• At least 1 year of relevant work experience (including traineeships).
• Strong IT knowledge, including Windows, Linux, macOS, and internet browsing.
• Proficient in Microsoft Office (Office 2019/Microsoft 365).
• Experience with remote work tools (VPN, Skype, Teams, Zoom, WebEx).
• Familiar with ticketing systems (e.g., HP Service Center).
• B2+ proficiency in spoken and written English and French.
• Excellent customer service, communication, and problem-solving skills.
• You are solutions-oriented, team player, and quick learner.
• You work well under pressure in international, multicultural environments.

It would also be a plus if you match some of the following:

• Knowledge of/or experience in ITIL environment.
• Knowledge of other EU languages is a plus.

Working Conditions: 
Work shifts of 8 hours covering the time range between 07h00 and 20h00 from Monday to Friday with some flexibility required when overtime is exceptionally needed. 

Being a part of the Netcompany-Ιntrasoft team, you will be provided with:

• The opportunity to work in a modern environment.
• A competitive compensation & benefits package
• Hospitalization plan
• Meal and commuting allowance
• Well-being activities (on-premises)
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc training)
• A personalized development plan for targeted career growth

If you are looking forward to being part of a diverse environment and having the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

By joining Netcompany - Intrasoft Belgium, you will be an integral part of a distinguished team of 600+ tech enthusiasts working on international projects, primarily within the European Institutions market. Whether you're collaborating with clients on their premises or harnessing the power of cutting-edge technologies at our own facilities, you'll have the opportunity to shape the future of digital services in an environment that values your ideas and fosters your growth.

 #LI-VT1 

Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://netcompany.com/careers/greece/our-values/

 #BePartOfSomethingGreat!

Please submit your CV in English. All applications will be treated as strictly confidential.

Should you be invited for an interview and be considered suitable candidates for the EU project at the first stage, we inform you that your CV may be forwarded to the relevant European Organization or third companies - consortium members participating in the specific EU project together with NETCOMPANY INTRASOFT for evaluation.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany-Intrasoft culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our our everyday working experience.