Business processes are embedded with risk analysis, automated workflows, task management, and taxpayer notifications and are supported across multiple channels.
All these features and functions are provided through a uniform and responsive user interface with a consistent and logical user experience on all devices. The solution tracks all user actions across all functions and features.
Single Taxpayer View
The single taxpayer view summarises all the information related to a taxpayer in a single flexible dashboard. Taxpayer information such as profile, status, risk rating, financial and account balances and any open compliance cases are displayed.
All taxpayer obligations and submissions are also displayed. The single taxpayer view alerts revenue officials of all open items related to the taxpayer as well as any tasks that require the revenue official’s intervention.
Registration and Taxpayer Services
Flexible data model to register profiles for all individuals and companies with which the Revenue Authority has a relationship.
Accounts are recorded whenever there is a financial relationship, and these are associated with obligations when there is a requirement to file or to pay.
Filing, Billing, and Assessments
High-performance return processing capabilities allow to validate high volumes of tax returns and assess liabilities of taxpayers.
Recurring billing features provide support for asset-based revenue streams.
Payments and Refunds
Highly-automated capabilities enable Revenue Authorities to efficiently and effectively allocate payments from multiple payment sources using flexible payment distribution rules, and handle refunds, carry forwards, and offsets for excess credits.
The configurable account monitor checks taxpayer payment obligations and recommends the most suitable collection and enforcement measures. A wide range of debt recovery measures are included in the solution.
Pre-defined cases can be modified to handle objections and appeals.
Dispute cases can be triggered manually or automatically with rules to validate timeliness of the objection or appeal, manage hearings, record decisions, and notify stakeholders.
Risk Analysis and Selection
Powerful risk analysis capabilities to determine the potential non-compliance risk represented by the taxpayer.
Selection of candidates for audit is done automatically based on configurable thresholds, or manually enabling users to factor additional elements into the actual selection.