Onsite Deskside support

Company Description

We are Netcompany-Intrasoft, a leading European IT Solutions and Services Group with strong international presence and expertise, offering innovative and added-value solutions of the highest quality to a wide range of international and national public and private organizations. More than 500 organizations in over 70 countries worldwide have chosen the company's services and solutions to fulfill their business needs. For more information regarding our company, current projects, and openings around Europe, please consult our website: www.netcompany-intrasoft.com.

Job Description

We are looking for an Onsite Deskside Support for our offices in Luxembourg to work for a major banking institution. 
Your main duties will be to:

  • provide desk-side support, i.e., at the temporary users' location (e.g. conference room)
  • Log incidents
  • Categories and prioritize incidents
  • Diagnose and resolve incidents
  • Close incidents
  • Escalate incidents
  • Incident ownership and communication throughout the lifecycle of the incident
  • Handle in-policy and out-of-policy service requests
  • Intervene onsite at the (temporary) user location
  • Execute IMACD tasks
  • Initiate requests for authorization of service requests
  • Managing lifecycle (IMACD) events for workstations
  • Performing moves of IT equipment - desktop computers, monitors, laptops, printers
  • Image Management
  • Hardware and Software Support.



If you have:

  • Knowledge of end-user HW/SW
  • Experience in hardware repair

...then this position is suitable for you!


Additional Information

This position comes with  

  • Competitive compensation packages  
  • Continuous learning (with the most modern methods - unlimited access to Udemy for Business), and fast career growth  
  • Interesting and challenging tasks within large-scale projects 
  • An international dynamic within a fast-paced working environment 
  • The opportunity to work in a diverse environment with talented colleagues 

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. At Netcompany-Intrasoft we respect human rights as part of our culture, and we focus on creating a positive workplace in which all employees are valued and where diversity and inclusivity are welcomed.

The safety and well-being of our employees remain our top priority. Please note that Netcompany-Intrasoft’s recruitment process is being conducted virtually due to preventive measures against the Covid-19 pandemic.


Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Valueshttps://bit.ly/3SSbBzU 


*Please submit your CV in English

All applications will be treated as strictly confidential.


Luxembourg, Luxembourg

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