Application Support Agent

Company Description

We are Netcompany-Intrasoft, a leading European IT Solutions and Services Group with strong international presence and expertise, offering innovative and added-value solutions of the highest quality to a wide range of international and national public and private organizations. More than 500 organizations in over 70 countries worldwide have chosen the company's services and solutions to fulfill their business needs.

For more information regarding our company, current projects, and openings around Europe, please consult our website: www.netcompany-intrasoft.com.

Job Description

A day in the life of an Application Support Agent: 

 

As a 1st line Application Support Agent, your daily focus is on promptly addressing end-user inquiries and issues related to our software applications. You're the initial point of contact, providing professional and effective assistance to users. Your tasks include troubleshooting, documentation updates, and collaborating with colleagues to enhance existing applications.

You will be part of the external RASFF/AAC team at the Directorate General for Health and Food Safety .

You will be responsible for tasks of following systems: RASFF – AAC AA system (Rapid Alert System for Food and Feed and Administrative Assistance & Cooperation System); AAC FF (Administrative Assistance & Cooperation System for Food Fraud).

Your main duties will be:

  • Application support: You will be responsible for the reception, verification and transmission of notifications concerning food and feed, submitted by the Member States through iRASFF. You will be supporting Member Countries and Non-Member countries with bilateral exchange of information regarding notifications.
  • Administrative Support: You will be providing direct help / solutions / explanations to the RASFF users concerning notifications submitted via RASFF.
  • Data Analysis: You will support the Commission's officials in their daily work by extracting and analysing data from the systems. You will work within the RASFF Team and the Food Fraud Team, helping with the analysis of cases/notifications. You will create reports, do traceability exercises along the supply/food chain, and present the findings of your work. You will be required to communicate/attend meetings with officials from other DGs to support their work when the systems are used;
  • Trainings: you will provide training and assistance of the application to the Member States and European Commission's officials. Travelling might be required.
  • Moreover, you will have to maintain existing documentation, attend coordination meetings and you might be asked to perform some tests on the application.

Qualifications

If you have

Soft Skills:

  • Team player;
  • Flexible;
  • Eager to learn;
  • Critical and analytical thinking;
  • Good communication skills.

Profile:

  • Scientific background preferably in one of the following fields: Food Safety, Food Technology, Agronomy, Biology, Chemistry, Biochemistry, Microbiology;
  • Languages: English (must). French (Desirable). Other EU language is a plus;
  • Knowledge of EU Institutions;
  • Minimum years of work experience: 1 (traineeships counting as experience)

…then this position is suitable for you! 

 

This position comes with  

  • Competitive compensation packages  
  • Interesting and challenging tasks within large-scale projects 
  • An international dynamic within a fast-paced working environment 
  • The opportunity to work in a diverse environment with talented colleagues 
Additional Information

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. At Netcompany-Intrasoft we respect human rights as part of our culture, and we focus on creating a positive workplace in which all employees are valued and where diversity and inclusivity are welcomed.

#LI-CF1

Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Valueshttps://bit.ly/3SSbBzU 

 #BePartOfSomethingGreat!

*Please submit your CV in English

All applications will be treated as strictly confidential.

Workplace

Brussels, Belgium

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